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So your auction closes. Now what?
Hopefully you made a sale or several sales. Now the important work begins. Here are some tips on what to do after your eBay auction closes.
Once your items have sold, be responsive to the buyer. Contact them in a quick manner, thank them for their purchase, and provide the required information for payment.
When you wrap your items, wrap it professionally in nice, clean tissue paper. If breakable, be sure the item is wrapped with bubble wrap as well. Include a business card with your website information, name, address, or a printed out statement showing the items name, items number, price paid, and a small hand-written note thanking the buyer for their purchase.
Insurance is usually a good idea but in general, it should be an optional feature, with the decision left to the buyer. Remember two important things about insurance. First, insurance is VERY inexpensive. Therefore, in your description, you should state how much insurance would cost and recommend it. Second, you should also state in the description that if insurance is not purchased, you are not responsible for lost or damaged items.
Go the Extra Mile
You want every customer to be a happy customer. If you have to do a little more research on shipping, or negotiate on price, remember that the customer is the reason you will have success. Therefore, be prepared to go the extra mile in providing them with superior service every single time.
Unlike other sites that use a feedback system, eBay's feedback is sacred and taken very seriously. Negative feedback is never removed. Therefore, if you leave negative feedback rather than trying to handle a tough situation between you and the seller, this could give you a bad reputation. If people see that you consistently leave negative feedback because your buyer did not pay as quickly as you like or whatever reason, buyers will be leery of buying from you in fear of getting negative feedback themselves should something go wrong.
It is extremely important that you handle your account with integrity. The number of positive comments and amount of stars earned are what will be the deciding factor for many buyers. Be professional, polite, and stand by what you sell.
In your description, provide accurate details regarding shipment. Make sure the item(s) are sent within the time you stated. In many cases, people purchase something for a specific purpose and if you do not ship it when stated, not only do you mess up their schedule for the item but you have probably lost a customer and opened the door for a negative feedback.
Communication with Buyer
It is your responsibility to contact the buyer at the end of the auction congratulating them on winning the item(s). Issue an e-mail requesting their shipping address. Once they provide that information to you, let them know when the shipment will go out, which should coordinate within the timeframe provided in your auction description. If you know the shipping charges, advise them in this same e-mail. Once payment has been made, send another e-mail to the buyer confirming that you received their payment and that the item(s) will be shipped on X day via (US priority mail, UPS, Fed-Ex, etc.). Once you have a tracking number, send that to the buyer as well. This will allow them to follow the tracking themselves.
Regardless of whom the buyer, work with integrity and run your auctions accordingly. More than likely, you will run into some difficult buyers, although not often. Keep in mind that every buyer provides the best form of advertisement - word of mouth. Integrity is what will draw customers in and keep them coming back along with friends and family.
If a buyer makes a recommendation, listen. That does not always mean you will agree or even like their recommendations but if they have something to say, it might be something important to making your auction site better for future buyers. For example, if your shipping information seems muddled to the buyer but clear to you, you need to review what you have written. If the customer is struggling with understanding, that is truly what matters.
Lewis Leake helps people get started in a Work From Home business. His website at GrowNetProfits.com contains tools, resources, articles, newsletters, product reviews and traffic builders to help you make money from your home based business. Click here to read additional Online Auction articles.
A politically dicey investigation into Wall Street banks allegedly rigging US Treasury auctions has stalled due to a lack of evidence, and it's unclear if the...
Sunday is the last day of the Barrett-Jackson auction and will feature the last round of high-powered collector cars.
“The Sell Sider” is a column written by the sell side of the digital media community. Today's column is written by Sara Badler, senior vice president of ...
What: Antiques Collectibles & Memorabilia. Where: USA Live Auctions; Auction Support Center, 4060 hacienda Ave. #100 Las vegas , NV 89118 United States.
The Amarillo Bulls hockey team wore special jerseys for this weekend's games. The jerseys had rainbow ribbons which represented all the ribbons for different ...
What: McPherson Griffin Southern Collection. Where: Childress Gaffney Auctions, 109 Cleveland Street, Greenville, SC 29601, United States. When: Feb 9, 3:00 ...
Several Arizona multimillion-dollar mansions, including one owned by Randy Johnson, could soon go to the highest bidder in a live Scottsdale auction.
At the Scottsdale Barrett-Jackson auction, 2020 Ford Mustang Shelby GT500 VIN No. 1 sold for $1.1 million. The proceeds go to juvenile diabetes research.
While no single work topped last year's $450.3 million “Salvator Mundi” painting by Leonardo da Vinci, plenty of other auction records were broken this year.
Other charity auctions for a new Ford GT and the first 2020 Shelby Mustang GT500 also drew millions at the Scottsdale, Arizona event.
After 40 years of business in Boston's Back Bay, the recently shuttered L'Espalier auctioned off everything Wednesday — from its industrial dishwasher to its ...
Get a peek at some of the collector cars that will be auctioned at Barrett-Jackson in Scottsdale on Sunday.
HARARE - The Zimbabwe Republic Police (ZRP) will on Wednesday auction 200 bales of clothes, shoes and other items in Graniteside, Harare. According to a ...
A rare penny that a Pittsfield teenager found in his lunch money more than 70 years ago was auctioned off for more than $200,000 on Thursday to a Concord ...
A 30858-square-foot Paradise Valley home that was once listed for $35 million is going up for auction later this month. The Paradise Valley home, called Villa ...
Invaluable said it sold half a million lots on its global marketplace in 2018, which is up 20% over the previous year and is up 130% over 5 years. The number of ...
Visitors formed long lines before daybreak on Tuesday to catch a glimpse of Tokyo's renowned tuna auctions — now at the Toyosu wholesale fish market — as ...
Meanwhile, works by female and African American artists continue to gain recognition.
Two dozen horses in poor condition were rescued from a local auction, and almost half had to be put down.
RM Sotheby's 2019 Scottsdale auction was a mixed bag this year, with many highly anticipated lots stopping short of meeting reserve while others prospered.
Arizona Cardinals receiver Larry Fitzgerald auctioned off three of his cars at Barrett-Jackson in Scottsdale Saturday.
Artsy presents Rago Auctions: Modern Ceramics & Glass, featuring works by Dale Chihuly, Hans Coper, Yoichi Ohira, and more. In advance of the auction, ...
Artsy presents Rago Auctions: Modern Design, featuring works by George Nakashima, Gio Ponti, Harry Bertoia, and more. In advance of the auction, browse lots ...
Arizona Car Week kicks off this weekend with Barrett-Jackson, Bonhams, Gooding & Company, RM Sotheby's, Russo and Steele, Silver Auctions and ...
Artsy presents Rago Auctions: Lost City Arts - 36 Years of Collecting, featuring works by George Nakashima, Harry Bertoia, Vladimir Kagan, and more.
India plans 350 GW solar, 140 GW wind power capacity operational by 2030, with share of renewable energy in overall power generation targeted at 40%.
Intel may be set to expand its ninth-generation extreme CPUs by one more notch, though it's a curious mix and priced oddly. The alleged 9990-XE will drop four ...
Jeff Gordon is auctioning off a 2016 Corvette C7.R with supercharged 6.2-liter LT4 V8 engine to raise money for cancer research at Barrett-Jackson.
The national auction clearance rate across the last quarter of 2019 fell to 43.6 per cent from 62.3 per cent the previous year.
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In 1864, the Civil War raged on, with severe consequences both on the battlefield and in commerce. The greenback could not hold its value and Confederate.
Woodmere estate in Ligonier, once listed for $7.5 million, sold for under $5.2 million at a no reserve auction held in Chicago.
The original Surrender Agreement by Germany that ended WWII in Europe will be for sale.
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A weekend benefit for the families of three teenagers killed in a December car crash is on track to raise about $30000, according to organizers.
Baseball legend Randy Johnson's 25000-square-foot Paradise Valley mansion will go to the highest bidder on Jan. 31.
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There are plenty of homes for sale in South Florida, but one property offers unbelievable luxury for less. It's an auction where, in theory, the buyer could pay a ...
Fans of the A&E series, Storage Wars, will be able to see just what it's like to be on the hit reality show right here in the Hudson Valley.
A legendary Ford Mustang sold for a historic price at the Mecum Auctions event in Kissimmee, Fla., on Friday night when the bidding ended at $2,200,000.
While the late-rapper was serving time in the mid-90's, he drew an explicit drawing for his then-girlfriend, which is now going up for auction.
The football used to sink the New England Patriots in the "Miami Miracle" game earlier this season just sold for $18k at auction ... TMZ Sports has learned.
The Anchor Bay High School Air Force Junior ROTC is accepting donations for its annual penny auction.
Ford's newest Mustang coupe is worth a lot more than its first. The rights to the first 2020 Mustang Shelby GT500 were sold at the Barrett-Jackson auction in ...
Artsy presents Rago Auctions: Mid-Mod, featuring works by Eero Saarinen, Tommi Parzinger, Paul Evans, and more. In advance of the auction, browse lots and ...
A building which once housed the printing presses of the Record-Courier has found new life as an auction house. The Ravenna Planning Commission approved ...
Those who can't make it to the Naples Winter Wine Festival's live auction Jan. 26 will have a chance to bid on a different set of extravagant lots online starting ...
A 1994 Club Car Golf Cart sold for $58,000 at Russo and Steele Collector Automobile Auctions on Thursday, with proceeds benefiting the family of fallen Salt ...
“This is Jim Rockford, leave your name and a message”…if you'd like to buy my car. Or you can head to the Barrett-Jackson auction in Scottsdale, Ariz., on ...
Can't be at the Barrett-Jackson auction in person? See which vehicles draw the biggest bids on TV.
The fourth and final sale of Allan Williams' remarkable collection of Anglo-Saxon and Norman coins will take place Jan. 29 at Spink's London rooms in ...
Four luxury homes going up for auction in the same week by Robert and Miryam Knutson. They have been previously estimated in value for a combined $46 ...
In tough rental markets it is not uncommon for someone to walk into a rental property and offer the agent a higher price.
The Mecum Auction's Kissimmee sale features an assemblage that includes rare road rockets from the 1930s through 1960s and beyond.
A one-of-a-kind car auction has rolled into Osceola Heritage Park, inundating 190 acres with thousands of vehicles.
A rare, restored 1970 Dodge Challenger Hemi R/T convertible with 4-speed manual transmission will be a highlight of Mecum's inaugural collector cat auction in ...
Among the items for sale Saturday at a southern Wisconsin auction business is a box of World War II German replica pins featuring swastikas.
Gimmicks dominated the art scene but some technological changes have genuine potential.
An 8-foot-tall meiji period vase for decades sat at Spenger's Fish Grotto, for diners to dazzle at. Historians thought it was lost or destroyed -- but no, it was in ...
NORTHBROOK, Ill., Jan. 21, 2019 /PRNewswire/ -- Hilco Real Estate, LLC announces the date of February 28, 2019 as the online auction for the 29,302 sf ...
Paul Fosh Auctions has realised a business dream by launching its own lettings agency.The Newport-based auctions business has launched Paul Fosh ...
Honor the legacy of Martin Luther King Jr., check out an art and wine festival or see what's going on the block at a high-end car auction.
The Aroostook Centre Mall in Presque Isle, which like the Bangor Mall has suffered from tenants such as Sears closing shop, is listed by online auctioneer Ten-X ...
Jan 17 (Reuters) - Sears Holdings Corp Chairman Eddie Lampert won a bankruptcy auction to buy the once iconic U.S. retailer after presenting an improved ...
A rare example of an 1885 Trade Dollar, intended to help improve commerce with China, sold for $3.96 million in Dallas, Texas, last week. Prominent Utah ...
The 13,000 square foot home that overlooks Roberts Bay will be sold fully furnished. In total, there is more than 20,000 square feet of covered space, both ...
PALM CITY — A 20-acre equestrian estate, part of the Box Ranches development near Indiantown, will be sold at auction Thursday to the highest bidder, ...
Nadine Snyder, above, carries an oil painting titled “Early Spring” during the Project Gettysburg-Leon auction at Gettysburg College on Saturday. At right, the ...
Those who attended the Project Gettysburg-Leon auction at Gettysburg College on Saturday were treated to a buffet featuring several types of chili, salad, rice ...
Heavy snowfall in the nation's capital has prompted the FCC to suspend the 28 GHz spectrum auction. The agency plans to resume activities on Jan. 15 with six ...
A new auction house has opened in downtown Story City, and the owners want it to be more than a place to just buy and sell things. Kyle and Jennifer Miller ...
What: Modern & Contemporary Art Sale. Where: Dane Fine Art; 606 Spring Garden Street, Philadelphia, PA 19123 United States. When: February 14; 04.00 pm ...
The Masterpieces and Uncommon Commons 77 auction is underway at Beckett Goodwin Auctions. Among the items is a one of-one 2017 Donruss Optic Rookie ...
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Pittsfield, Massachusetts resident Don Lutes Jr. struck auction gold with a copper penny that was accidentally created by the U.S. Mint. Lutes Jr. received the ...
Artsy exclusively presents BFAMI: Benefit Auction 2019. BFAMI supports Educational Programmes for Underprivileged Youth. Exciting benefit auction featuring ...
Over the past six years, the KCI Auto Auction has donated $1.25 million to three Kansas City-based organizations.
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On the Ten-X commercial real estate site the property's starting bid is listed at six and a half million dollars.
Slow banks have joined a property market correction in footing the blame for a Melbourne auction wipe-out that slashed more than 20 per cent from the citywide ...
Three classic cars muscled their way to become the top sellers Wednesday at the ongoing auto auction in Scottsdale.
Kennewick, Wash. - The Old Country Buffet, a local favorite for many years has recently closed. The remaining assets from the Old Country Buffet are being ...
An auction is set for Jan. 26 to sell a variety of home building products at the last remaining vestige of Irwin Builders Supply Corp., which was sold last month to a ...
SCOTTSDALE, Ariz. (FOX 10) -- Actor Gary Sinise is perhaps best known for his role as Lieutenant Dan Forrest Gump and astronaut Ken Mattingly in Apollo 13.
French actress Catherine Deneuve shares her YSL items in auction, including the gowns she wore to the Academy Awards in 1993 and 2000.
Sears Chairman Edward Lampert has won a bankruptcy auction for the company with a plan that will keep the retailer in business and potentially save tens of ...
The Wyoming Auction Association Championship was held at the Ramkota.
New City Arts and The Haven hosted their annual art auction in an effort to help homeless individuals in the area.
The Central Bank of Azerbaijan (CBA) received 350 million manats from banks at a deposit auction on Jan. 21, Trend reports referring to the CBA.
Sears Holdings announced that the hedge fund owned by Eddie Lampert, its Chairman and largest investor, has reportedly won the bid to acquire Sears and ...
Stacy Luoma and her grandmother Arbilla Moore made off with about $515 in personal possessions once belonging to "Little House on the Prairie" star Melissa ...
Melbourne househunters are bursting out of the blocks to buy at auction this year, becoming “tired of waiting” for further price falls, a specialist auctioneer says.
I NEVER thought I'd see the day but I've changed - and in a way that I didn't think was possible.
A small Kentucky town is auctioning off a piece of history, a rare Thompson machine gun that could sell for an estimated $100000.
The highest-priced home in Santa Fe for 2019 may sell on Jan. 12. The 11-acre Casa Alegre estate in the north foothills will be on the auction block at the.
The first auction of exceptional quality diamonds extracted from the Lulo concession in Angola will be held on 31 January in Luanda, Australia's Lucapa ...
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A startup business that opened a pop-up shop in OTR is selling its intellectual property in a sealed-bid auction.
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