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Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.
eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.
eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.
Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.
The email you send should include the following:
A short thank you for using your auctions and a congratulations on them winning.
Then the item specifics:
Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.
It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.
I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.
The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.
Visit eBay information central to use the FREE resources to develop your online business.
New England flush with potential generating capacity, regulators told, as hearing continues to decide fate of power plant proposed in Burrillville.
The feeder cattle markets saw a very good test with a big run of feeder cattle at the test auctions with 49,200 head. Prices dropped considerably on yearlings as ...
Two dozen horses in poor condition were rescued from a local auction, and almost half had to be put down.
In 2018, ALROSA, the largest diamond mining company in the world, held 32 international auctions receiving a total revenue of $463 million for the year, for its ...
In recent years, buyers have flocked to private marketplaces to avoid the fraud, hidden fees and low-quality ads they saw in the open marketplace. Agencies ...
The auction will take place at Christie's Paris, against the backdrop of Paris Couture Week, on Jan. 24.
Seven Coast professionals, including Biloxi businessman Ivan Spinner and inactive real estate agent Kim Foster, will spend four months each in prison for ...
Invaluable said it sold half a million lots on its global marketplace in 2018, which is up 20% over the previous year and is up 130% over 5 years. The number of ...
After 40 years of business in Boston's Back Bay, the recently shuttered L'Espalier auctioned off everything Wednesday — from its industrial dishwasher to its ...
Titan International, Inc. raised $91481 for several state FFA chapters in Iowa, Nebraska and Georgia from special event tire auctions in 2018.
... ** Indicates an auction ad appearing in this issue of the Wisconsin State Farmer. FRIDAY, JANUARY 18. Withee, WI. 11:00 AM Special Monthly Dairy Heifer ...
Peter Lynch, one of Forbes Greatest Business Minds, adds $2 million worth of furniture to the upcoming auction for his Scottsdale house.
Visitors formed long lines before daybreak on Tuesday to catch a glimpse of Tokyo's renowned tuna auctions — now at the Toyosu wholesale fish market — as ...
A 30858-square-foot Paradise Valley home that was once listed for $35 million is going up for auction later this month. The Paradise Valley home, called Villa ...
A rare penny that a Pittsfield teenager found in his lunch money more than 70 years ago was auctioned off for more than $200,000 on Thursday to a Concord ...
The GSA has identified 45 countries that are planning 5G spectrum auctions or have already allocation spectrum for the new services.
Sixty-three homes were set to go under the hammer across Queensland this weekend, some of which are rare opportunities to keep the holiday glow going.
Those who can't make it to the Naples Winter Wine Festival's live auction Jan. 26 will have a chance to bid on a different set of extravagant lots online starting ...
Jeff Gordon is auctioning off a 2016 Corvette C7.R with supercharged 6.2-liter LT4 V8 engine to raise money for cancer research at Barrett-Jackson.
The move, announced Thursday, preserves 45000 jobs and is subject to court approval Feb. 1.
India plans 350 GW solar, 140 GW wind power capacity operational by 2030, with share of renewable energy in overall power generation targeted at 40%.
The charity auction of a custom golf cart ended with two buyers and $58000 to benefit the family of fallen Salt River Police Officer Clayton Townsend.
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It's day four of the Barrett-Jackson Auction where more than 1600 cars are up for grabs in Scottsdale, Arizona. Yahoo Finance's Julie Hyman, Adam Shapiro, ...
A 1994 Club Car Golf Cart sold for $58,000 at Russo and Steele Collector Automobile Auctions on Thursday, with proceeds benefiting the family of fallen Salt ...
Artsy presents Rago Auctions: Mid-Mod, featuring works by Eero Saarinen, Tommi Parzinger, Paul Evans, and more. In advance of the auction, browse lots and ...
The Mecum Auction's Kissimmee sale features an assemblage that includes rare road rockets from the 1930s through 1960s and beyond.
Arizona Car Week kicks off this weekend with Barrett-Jackson, Bonhams, Gooding & Company, RM Sotheby's, Russo and Steele, Silver Auctions and ...
Casa de Memoria, one of the most exciting and engaging auction houses in Manila, opens the doors to its new home, Palacio de Memoria. Here, a tour inside ...
Artsy presents Rago Auctions: Modern Ceramics & Glass, featuring works by Dale Chihuly, Hans Coper, Yoichi Ohira, and more. In advance of the auction, ...
Artsy presents Rago Auctions: Lost City Arts - 36 Years of Collecting, featuring works by George Nakashima, Harry Bertoia, Vladimir Kagan, and more.
The owners are selling homes in Florida, Pennsylvania, New Mexico and Colorado that were previously individually listed for a combined $46 million.
The five coolest cars up for sale at the Gooding & Company auction in Scottsdale, Arizona.
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Sir Frank Dicksee's painting “Yseult” will be presented at Sotheby's upcoming auction, “19th-Century European Art” to be held on February 1, 2019, in New York.
(ATR) The torch that ignited the cauldron during the closing ceremony in Grenoble could fetch more than $200000 at auction.
Up to $1 million worth of vintage cars and automobile paraphernalia is going up for auction this weekend following the recent closure of the Dick's Classic ...
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Can't be at the Barrett-Jackson auction in person? See which vehicles draw the biggest bids on TV.
A legendary Ford Mustang sold for a historic price at the Mecum Auctions event in Kissimmee, Fla., on Friday night when the bidding ended at $2,200,000.
Three classic cars muscled their way to become the top sellers Wednesday at the ongoing auto auction in Scottsdale.
Baseball legend Randy Johnson's 25000-square-foot Paradise Valley mansion will go to the highest bidder on Jan. 31.
Actor Gary Sinise has partnered with Richard Rawlings of "Fast N' Loud" to auction off a custom Jeep at the Barrett-Jackson collector car auction in Scottsdale ...
If there's one thing an automaker loves, it's auctioning off the first VIN of a fancy new model for charity. Ford's the latest automaker to hitch its horse to that cart, ...
A landmark business in Cave Creek is closing its doors, after 42 years. FOX 10's Stephanie Olmo reports.
Temple Emanu-El's annual art auction offers a social gathering that can be both entertaining and educational.
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Stacy Luoma and her grandmother Arbilla Moore made off with about $515 in personal possessions once belonging to "Little House on the Prairie" star Melissa ...
Honor the legacy of Martin Luther King Jr., check out an art and wine festival or see what's going on the block at a high-end car auction.
The commercial and industrial property market enters 2019 on the back of a strong finish to 2018, with a total of 38 properties around the North Island selling at a ...
U.S. government debt prices continued to edge lower on Friday morning, reversing a recent rally, as investors digest the fourth rate hike this year from the U.S. ...
ACV Auctions, a past 43North champion, has received a new jolt of funding to fuel its rapid growth. The Buffalo-based online auto auction business has secure…
Pittsfield, Massachusetts resident Don Lutes Jr. struck auction gold with a copper penny that was accidentally created by the U.S. Mint. Lutes Jr. received the ...
A startup business that opened a pop-up shop in OTR is selling its intellectual property in a sealed-bid auction.
The contents of Bak USAs shuttered plant will be auctioned at 10 a.m. on Jan. 26. Cash Realty & Auctions will conduct the auction at 210 Sawyer Ave. in …
Exquisite '20 years of Supreme' ensemble includes an archive of diligently and passionately assembled skates by collector Ryan Fuller.
The Capitals' annual Better Halves gift basket auction to benefit the Monumental Sports and Entertainment Foundation launched Monday and will close at the ...
BROKEN BOW—Local students versed in everything from agriculture to automotive are anxious to show off their talents at state competitions. Community ...
Two Ferrari supercars will star at the next Mecum Auctions event, taking place at Osceola Heritage Park in Kissimmee, Fla., from January 3 through 13.
Eddie Lampert's bid would keep about 400 Sears stores open and retain about 45000 jobs.
Gooding & Co.'s preview day draws car fans in Scottsdale.
The 13,000 square foot home that overlooks Roberts Bay will be sold fully furnished. In total, there is more than 20,000 square feet of covered space, both ...
Arizona Cardinals receiver Larry Fitzgerald will auction off three of his cars at Barrett-Jackson in Scottsdale.
Heavy snowfall in the nation's capital has prompted the FCC to suspend the 28 GHz spectrum auction. The agency plans to resume activities on Jan. 15 with six ...
Over the past six years, the KCI Auto Auction has donated $1.25 million to three Kansas City-based organizations.
Japanese government bond (JGB) prices edged lower on Friday tracking a fall in U.S. Treasuries and as gains in equities dimmed the safe-haven allure of debt.
(WLEX) A small Kentucky town is auctioning off a piece of history. A rare 1921 Thompson “Tommy” machine gun will be sold at auction. For decades, the gun ...
Melbourne's auction market will make a modest return this weekend, with about 30 homes set to go under the hammer tomorrow.
Thailand plans to hold an auction for seven 700-megahertz (MHz) spectrum licences in December, aiming to roll out 5G services in 2020, the country's telecoms ...
Utah businessman Dell Loy Hansen won the bidding war at Heritage Auctions.
Artsy exclusively presents BFAMI: Benefit Auction 2019. BFAMI supports Educational Programmes for Underprivileged Youth. Exciting benefit auction featuring ...
There weren't a lot of reasons to keep holding the Wayne County Tax Foreclosure Auction, and they're dwindling by the day.
Among the items for sale Saturday at a southern Wisconsin auction business is a box of World War II German replica pins featuring swastikas.
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Kennewick, Wash. - The Old Country Buffet, a local favorite for many years has recently closed. The remaining assets from the Old Country Buffet are being ...
The FCC has apparently pumped new life into the 28 GHz spectrum auction. The first round after it moved to stage three Jan. 15, with bidders required to bid on ...
There are plenty of homes for sale in South Florida, but one property offers unbelievable luxury for less. It's an auction where, in theory, the buyer could pay a ...
Tired of waiting for a buyer to materialize, author and podcaster Tim Ferriss has put his mansion in Florida up for auction with no reserve.
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The Wyoming Auction Association Championship was held at the Ramkota.
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Get a peek at some of the collector cars that will be auctioned at Barrett-Jackson in Scottsdale on Thursday, the fourth day of bidding.
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The Shopko locations in Pocatello and Idaho Falls weren't included on a list of nationwide stores the retailer plans to close, following the recent announcement ...
A unique online startup from Nevada is opening a pickup location in Glendale. FOX 10's Jennifer Auh reports.
(Lewisburg) The city of Lewisburg is hosting a surplus auction on January 24th. Lewisburg Public Works Director Roger Pence says you can make an.
It took developers 10 years to build the Outlets at Corpus Christi Bay but only a portion of the retail center is filled with stores. After failing to make payments on a ...
After just two years, the Outlets at Corpus Christi\u00a0Bay in Robstown will be auctioned off. Here's the latest on what happened.
While the late-rapper was serving time in the mid-90's, he drew an explicit drawing for his then-girlfriend, which is now going up for auction.
PARIS, Jan 18 ― French screen legend Catherine Deneuve's personal clothing collection designed by her friend Yves Saint Laurent will be auctioned in Paris ...
The Blizzard Auction is set to return soon, with a new beneficiary in tow that helps northwest Ohio residents struggling with a variety of mental health related ...
BLACKSBURG, Va. (WDBJ) It's just three weeks till the NFL Super Bowl, but it's just two weeks till Souper Bowl in Blacksburg. Ferguson Enterprises is getting ...
Fort Collins motorcyclist Tristan Hibbert, 19, was critically injured in a crash in December. The other driver was arrested on suspicion of DUI.
An alleged document reveals Intel's plan to auction the unannounced Core i9-9990XE 14-core processor.
George Harrison's Mercedes and Keith Moon's Chrysler bookend our preview of the Anglia Car Auctions classic sale.
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These are the five most interesting vehicles up for auction at the RM Sotheby's Auction in Scottsdale, Arizona. The auction takes place January 17-18, 2019.
The house is reported worth $510000, according to Zillow.com.
Former Arizona Cardinals coach Bruce Arians helped auction a boat at Barrett-Jackson in Scottsdale on Wednesday night, all for a terrific cause.
STATEN ISLAND, N.Y. -- Two recycling retailers and an international wholesale company earned winning bids totaling $309,697 for various parts of the ill-fated ...
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