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eBay After Sales - as Important as the Listing Itself


Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit eBay information central to use the FREE resources to develop your online business.


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Rashaan Salaam's Heisman Trophy auctioned for almost $400K for CTE research - UPI.com

UPI.com

Rashaan Salaam's Heisman Trophy auctioned for almost $400K for CTE research
UPI.com
The online auction was conducted by SCP Auctions of California. The previous record sale for a Heisman award was $395,240 that was paid for Bruce P. Smith's 1941 trophy. Other Heisman trophies that have sold through the years include O.J. Simpson's ...

and more »

Westside Stories: Garth's Antiques and Auction Gallery is Warrington fixture - Pensacola News Journal

Pensacola News Journal

Westside Stories: Garth's Antiques and Auction Gallery is Warrington fixture
Pensacola News Journal
They call a stretch of Navy Boulevard "Antiques on the Boulevard" these days. In Warrington, a roster of antique shops line the streets. But long before other antique stores began stampeding to the area, there was Garth's Antiques and Auction Gallery ...


CU Buffs Rashaan Salaam's Heisman Trophy sold for $399608 at auction, portion aids CTE research - The Denver Post

The Denver Post

CU Buffs Rashaan Salaam's Heisman Trophy sold for $399608 at auction, portion aids CTE research
The Denver Post
Colorado's Rashaan Salaam poses with the 1994 Heisman Trophy on Dec. 10, 1994, at the Downtown Athletic Club in New York. By Kyle Fredrickson | kfredrickson@denverpost.com | The Denver Post. January 21, 2018 at 12:14 pm. Former Colorado Buffaloes ...

and more »

Kris Jenner auctions her Thunderbird - Deccan Chronicle

Deccan Chronicle

Kris Jenner auctions her Thunderbird
Deccan Chronicle
On the Christmas when Kris got her white Thunderbird, her mother Mary Jo Campbell was gifted a bright red version of the same model. Kris Jenner. Kris Jenner has sold off the white 1956 Ford Thunderbird her children gave her for Christmas in 2016, TMZ ...


11 Abraham buildings up for auction - El Paso Inc.

El Paso Inc.

11 Abraham buildings up for auction
El Paso Inc.
Two auctions are scheduled that day, and 11 Abraham properties are involved in both, starting with a foreclosure sale on the Toltec Building, and two other properties Abraham owns. Barring legal action to stop the sale of the Toltec Building and two ...


Salaam's Heisman sells for nearly $400000; mom believes it was stolen - The San Diego Union-Tribune

The San Diego Union-Tribune

Salaam's Heisman sells for nearly $400000; mom believes it was stolen
The San Diego Union-Tribune
In this Dec. 10, 1994, file photo, Colorado's Rashaan Salaam poses with his Heisman Trophy at the Downtown Athletic Club in New York. (Adam Nadel / AP). Jay PosnerContact Reporter. The Heisman Trophy won by San Diegan Rashaan Salaam in 1994 was sold ...

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Will KAR Auction Services, Inc. (KAR) Run Out of Steam Soon? - Frisco Fastball

Will KAR Auction Services, Inc. (KAR) Run Out of Steam Soon?
Frisco Fastball
Bancorporation Of Nova Scotia Trust Communication has invested 0% in KAR Auction Services, Inc. (NYSE:KAR). Twin Tree Mngmt L P owns 42,321 shares for 0.02% of their portfolio. 36,727 are held by Amg Funds Ltd Llc. New York-based Suvretta Cap Ltd Com ...

and more »

On the Block - Palm Springs Life

Palm Springs Life

On the Block
Palm Springs Life
On the Block. The Palm Springs estate of Suzanne Somers and Alan Hamel is set to sell to the highest bidder Jan. 31. Lawrence Karol January 21, 2018 Home & Design, Real Estate. suzanne-somers. An overview of the 70-plus-acre compound, which was ...


It's a Saturday surge at Arizona auctions - The ClassicCars.com Journal (blog)

The ClassicCars.com Journal (blog)

It's a Saturday surge at Arizona auctions
The ClassicCars.com Journal (blog)
However, it added, “For the rest of the market, properly presented vehicles that don't have known issues are performing well — not only is average price up from a year ago, but vehicles are doing better against the auction house estimates than in 2017 ...


First 2019 Ford Mustang Bullitt Auctions for $300K, 100% of Hammer Price Goes to Charity - The Drive

The Drive

First 2019 Ford Mustang Bullitt Auctions for $300K, 100% of Hammer Price Goes to Charity
The Drive
Ford created a whirlwind of hype at last week's North American International Auto Show by revealing the all-new Mustang Bullitt. Intended to recreate the magic of the original Steve McQueen hero 'Stang, the car will produce "at least" 475 horsepower ...

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