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Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.
eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.
eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.
Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.
The email you send should include the following:
A short thank you for using your auctions and a congratulations on them winning.
Then the item specifics:
Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.
It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.
I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.
The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.
Visit eBay information central to use the FREE resources to develop your online business.
Crow River Media
First online auction for unclaimed property
Crow River Media
Fahey Sales, Glencoe, is managing the Minnesota Department of Commerce's first online auction of unclaimed property from abandoned safe deposit boxes. The auction features jewelry, coins and collectible items, including a Joe Montana rookie sports card ...
First moonwalker Neil Armstrong's memorabilia heads for auction
The personal collection of Neil Armstrong, the first man to have set foot on the moon, is to be sold in a series of auctions later this year and in 2019. The artefacts on offer range from those associated with Armstrong's historic 1969 lunar landing to ...
10 Cleveland Indians items from the past up for auction
CLEVELAND, Ohio - Among the hundreds of items up for bidding via Lelands auctions are 10 nostalgic Cleveland Indians pieces all dating more than 60 years. Some go back more than 100 years. We include lot numbers if you want to read more about the ...
One giant sale: Neil Armstrong's collection goes to auction
Defiance Crescent News
The personal collection of Armstrong, who died in his native Ohio in 2012, will be offered for sale in a series of auctions handled by Dallas-based Heritage Auctions, beginning Nov. 1-2 and continuing in May and November 2019. The collection includes a ...
Dubai collector to auction Star Wars action figures worth Dhs1 million
Consider yourself a Star Wars fan? Well, you probably don't have anything on one anonymous Dubai resident who has put up their entire collection of Star Wars action figures for auction next month. The 33-piece collection, which features mint condition ...
Beef producers facing rising feed prices, lower sale prices at local auctions
COLLEGE STATION — A convergence of weather and market conditions have put a number of Texas beef producers in a tough spot, facing rising supplemental feed prices and lower sale prices at local auctions, according to Texas A&M AgriLife Extension ...
Dubai collector to auction world's rarest prototype Star Wars action figures
A Dubai resident will auction the world's rarest Star Wars action figure prototypes next month in a sale that is estimated to raise as much as $360,000. The 33-piece collection belonging to the owner, who wishes to remain anonymous, includes the rarest ...
Livestock auction buyers lend great support to 4-H'ers
The last big 4-H event of the Bartholomew County 4-H Fair each year is the livestock auction. But it's far more than just the sale of animals youths have raised. It's about supporting young people's efforts and dedication. In that regard, it's clear ...
Sydney auction clearance rate rises to almost 60 per cent as buyers bid up scarce blue chip homes
Property buyers bid up the prices of scarce homes in Bondi, Mosman and other prized pockets of the city on the weekend. More confident bidding at auctions in blue chip areas helped to jump-start the Sydney weekend auction clearance rate. The ...
Armstrong's artifacts, momentos go to auction
Morning Journal News
The personal collection of Armstrong, who died in his native Ohio in 2012, will be offered for sale in a series of auctions handled by Dallas-based Heritage Auctions , beginning Nov. 1-2 and continuing in May and November 2019. The collection includes ...
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