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10 Dos and Don'ts Of Customer Services


Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Sun. February / 23 / 2020
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10 natural and home remedies for ulcers  Medical News Today

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Home remedies: Acne affects people of all ages  Chicago Tribune

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Home remedies can ease symptoms of cough, sore throat  Daily Herald

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Dry scalp: 9 natural home remedies  Medical News Today

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Home remedies for the flu  Daily Sundial

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OTC or Home Remedies: Which Provides More Effective Cough Relief in Children?  Pharmacy Times

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Do home remedies work to fight the flu?  Siouxland News

HSU Students’ Home Remedies - The LumberJack
HSU Students’ Home Remedies  The LumberJack

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5 natural home remedies to get relief from flu  Times of India

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Can you treat a urinary tract infection with home remedies?  TODAY

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Best Home Remedies for Coronavirus  IMC Grupo

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Heartburn at night: Causes and remedies  Medical News Today

Home remedies to improve heart health | Lifestyle | postguam.com - The Guam Daily Post
Home remedies to improve heart health | Lifestyle | postguam.com  The Guam Daily Post

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5 Natural & Simple Home Remedies to Ease Teething Pain in Babies  The Better India

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Home remedies: Lifestyle changes can help your heart health  Medical Xpress

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Home remedies can relieve itchy eyelids caused by chronic blepharitis  Boulder Daily Camera

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Home remedies: Just jammed your finger?  Medical Xpress

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Home remedies for dealing with a cold - and what actually works  Wales Online

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Home remedies: Banana skins can help alleviate the itchiness of psoriasis  The Irish News

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How To Get Rid of Gnats—How to Get Rid of Gnats in the House  Parade

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How to stop stomach growling: Top 10 natural remedies  Medical News Today

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Reese Witherspoon Crowdsourced Natural Cold Remedies On Instagram  Shape Magazine

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Quick Relief for Heartburn - Home Remedies to Get Rid of Heartburn  Prevention.com

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5 wellness enthusiasts share their favourite at-home remedies for cold and flu season  VOGUE India

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Healing with home remedies  Namibian

FCH - Ask an... - Forks Forum
FCH - Ask an...  Forks Forum

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Dry Cough: These Home Remedies Can be Helpful  India.com

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Garlic Home Remedies for Hair: THIS is how you can use this ingredient to improve hair growth  PINKVILLA

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Inside the infodemic: Coronavirus in the age of wellness  New Statesman

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7 incredible benefits of breast milk apart from breastfeeding  Times of India

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How to make aloe vera juice at home  Times of India

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Headaches, Stomach Ache And Sore Throat: Best Home Remedies For These Ailments That You May Get Every Now And Then  Doctor NDTV

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If troubled by acidity, these house cures will work  Sahiwal Tv

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Essential Oils: Home Remedies that Actually Work? -  RushPRnews.com

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Fix it at home: A natural, effective home remedy for cough using ginger, honey and black pepper  Times Now

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Diet Modifications That Can Help You Get Rid Of Puffy Eyes  Doctor NDTV

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Do Any Bronchitis Home Remedies Actually Work?  Health Essentials from Cleveland Clinic

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Home Remedies for Hair Care: THESE remedies can give you the same results as Keratin treatment  PINKVILLA

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3 Home Remedies for an Ear Infection  Health Essentials from Cleveland Clinic

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Fever home remedies: Adults, children, and infants  Medical News Today

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11 home remedies for dry mouth  Medical News Today

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Sore Throat Remedies That Actually Work  Health Essentials from Cleveland Clinic

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The new coronavirus: What we do — and don't — know - Harvard Health Blog  Harvard Health

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6 best home remedies for lice  Medical News Today

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Abortion home remedies: Are they safe?  Medical News Today

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21 Best Natural Remedies for Common Health Issues That Work  Prevention.com

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Home remedies for heat rash: 12 natural methods  Medical News Today

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Do Home Remedies Actually Work for Yeast Infections?  Health Essentials from Cleveland Clinic

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Sleep apnea: Natural home treatment  Medical News Today

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Home remedies for chickenpox: How to get quick relief  Medical News Today

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Morning stomach pain  The Punch

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Stopping premature ejaculation: Remedies and exercise  Medical News Today

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Black tongue: Causes, treatments, and home remedies  Medical News Today

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Home remedies for low back pain  KTVI Fox 2 St. Louis

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Toddler cough remedies: 4 safe methods  Medical News Today

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The best home remedies for laryngitis  Medical News Today

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7 home remedies for quick relief from gum pain  Medical News Today

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Trigger finger: Causes, treatment, and remedies  Medical News Today

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Home remedies for kidney infection: Safety and effectiveness  Medical News Today

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Natural home remedies for bad breath  Medical News Today

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Home Remedies for Muscle Cramps  U.S. News & World Report

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Split lip: Causes, treatments, and home remedies  Medical News Today

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Home remedies for pigmentation  Medical News Today

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Hidradenitis Suppurativa: Home Remedies for Pain Relief  HealthCentral.com

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7 best home remedies to get rid of knee pain  Times of India

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Home remedies and natural treatments for gout  Medical News Today

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How to stop or manage heavy periods: Treatment and home remedies  Medical News Today

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Getting over a cold using home remedies  WXYZ

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Home remedies for overeating and indigestion  Deccan Herald

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3 Home remedies for acne  Times Square Chronicles

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Asymmetrical eyes: Causes, treatments, and home remedies  Medical News Today

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Home Remedy of the Week: How To Use Holy Basil Leaf (Tulsi) To Relive Acidity and Gas Naturally at Home  LatestLY

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Stomach burning: Causes, treatments, and home remedies  Medical News Today

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5 easy natural remedies for relaxing your muscles  Times of India

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Dark lips: Causes and 5 natural remedies  Medical News Today

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How to sleep better: Tips and home remedies  Medical News Today

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The best home remedies for hair growth  Medical News Today

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12 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast  GoodHousekeeping.com

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Peeling skin on face: Causes and 11 remedies  Medical News Today

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How to sleep with a stuffy nose: Tips and home remedies  Medical News Today

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How to Get Rid of Cramps: 10 Proven Home Remedies  Healthline

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How to get rid of a blister: 5 natural home remedies  Medical News Today

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Top 15 home remedies for preventing various diseases  Times of India

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Chest infections: Symptoms, treatments, and home remedies  Medical News Today

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Boiling water burn: Symptoms, treatments, and home remedies  Medical News Today

Home remedies doctors swear by - Bangalore Mirror
Home remedies doctors swear by  Bangalore Mirror

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Baby congestion: Causes, symptoms, and home remedies  Medical News Today

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Home remedies for cold feet and palms  Times of India

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5 home remedies to deal with the problem of low blood pressure  Times of India

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Chest burning: Causes, treatments, and home remedies  Medical News Today

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Swollen gums: Causes, treatments, and home remedies  Medical News Today

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Using home remedies to treat the common cold  kjrh.com

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I'M JUST CURIOUS: Simple home remedies  Town Line

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5 natural remedies to get rid of tooth and gum pain  Times of India

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How to manage symptoms of a common cold and what you need to do it - Business Insider  Business Insider

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Home Remedies — short stories full of urgency and understanding  Financial Times

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Do you have dry skin? Try these 7 effective home remedies for happy skin  Times of India

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Home remedies for eyestrain and discomfort  Duluth News Tribune

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Home remedies: high blood pressure and cold remedies  Medical Xpress

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Top 16 Healing Home Remedies with Honey  Thrive Global

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