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10 Dos and Don'ts Of Customer Services


Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Fri. November / 22 / 2019
Fever home remedies: Adults, children, and infants - Medical News Today
Fever home remedies: Adults, children, and infants  Medical News Today

Essential Home Remedies For Mouth Ulcers - Femina
Essential Home Remedies For Mouth Ulcers  Femina

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Asymmetrical eyes: Causes, treatments, and home remedies  Medical News Today

It's Cold and Flu Season, So Here Are 7 Home Remedies That Actually Work - TotalBeauty.com
It's Cold and Flu Season, So Here Are 7 Home Remedies That Actually Work  TotalBeauty.com

Beat the cold: At home remedies for stuffy noses and sore throats - UNF Spinnaker
Beat the cold: At home remedies for stuffy noses and sore throats  UNF Spinnaker

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Home Remedies: Essential Oils for Tired Legs  University Herald

Spend Less Money on Skincare with These at Home Remedies - YouBeauty
Spend Less Money on Skincare with These at Home Remedies  YouBeauty

Do Home Remedies Actually Work for Yeast Infections? - Health Essentials from Cleveland Clinic
Do Home Remedies Actually Work for Yeast Infections?  Health Essentials from Cleveland Clinic

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Swollen gums? Try these home remedies - Know the causes, symptoms of swelling in gums  Times Now

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Nail Care: Try THESE home remedies for brittle and chipped nails  PINKVILLA

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Tired of Dandruff? 5 Natural, Home Remedies to Dust the Flakes Away  The Better India

Best home remedies for a sore throat - Times of India
Best home remedies for a sore throat  Times of India

Do you have dry skin? Try these 7 effective home remedies for happy skin - Times of India
Do you have dry skin? Try these 7 effective home remedies for happy skin  Times of India

7 Best Home Remedies to Soothe Itchy Skin - How to Relieve Itching - Prevention.com
7 Best Home Remedies to Soothe Itchy Skin - How to Relieve Itching  Prevention.com

The Best At-Home Remedies For Dry & Chapped Lips - Bustle
The Best At-Home Remedies For Dry & Chapped Lips  Bustle

This Ayurvedic home remedy is excellent to treat dry cough - Times of India
This Ayurvedic home remedy is excellent to treat dry cough  Times of India

Flaky eyebrows: Here are 7 natural ways to get rid of brows dandruff - Times of India
Flaky eyebrows: Here are 7 natural ways to get rid of brows dandruff  Times of India

Ask the Doc: Common Cold? Home Remedies That Help! - Georgia Voice
Ask the Doc: Common Cold? Home Remedies That Help!  Georgia Voice

Antibiotic Awareness Week: 6 Side-Effects Of Overuse Of Antibiotics And Home Remedies By Rujuta Diwekar That Can Be As Effective - NDTV News
Antibiotic Awareness Week: 6 Side-Effects Of Overuse Of Antibiotics And Home Remedies By Rujuta Diwekar That Can Be As Effective  NDTV News

These home remedies will help you erase bad breath - Pulse Nigeria
These home remedies will help you erase bad breath  Pulse Nigeria

Top ten home remedies passed down through the generations - Hull Daily Mail
Top ten home remedies passed down through the generations  Hull Daily Mail

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Empowering Winter Health: At-Home Remedies to Support Your Clinical Care  Acupuncture Today

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World Diabetes Day 2019: Control Your Blood Sugar Levels Naturally With These Effective Home Remedies  NDTV News

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Natural treatments for fibroids: Diet, herbal remedies, and lifestyle  Medical News Today

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What causes wheezing? Know about its signs, treatment and home remedies to help ease your breathing  Times Now

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Why do you have dark circles under your eyes?  TODAY

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Got Kidney Stone? Try Apple Cider Vinegar: Here's How It Works; Know The Right Method To Use  NDTV News

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Knee Pain: Try THESE home remedies to treat this health problem  PINKVILLA

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Struggling with cough and cold? Try THESE home remedies for immediate relief  PINKVILLA

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How long does bronchitis last? What to know  Medical News Today

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Itching after a shower: Causes and remedies  Medical News Today

Fact or fiction? We're putting Grandma's remedies to the test - KENS5.com
Fact or fiction? We're putting Grandma's remedies to the test  KENS5.com

Enrique 'Matthew' Alcantar of Santa Barbara, 1984-2019 | Obituaries - Noozhawk
Enrique 'Matthew' Alcantar of Santa Barbara, 1984-2019 | Obituaries  Noozhawk

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What causes a stuffy nose and how to clear it out fast  INSIDER

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Home remedies for Pneumonia: Use these natural tips to help ease your symptoms  Times Now

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How to use a neti pot and whether it’s safe, according to doctors  Business Insider

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What is head lice? Know about its causes, symptoms and home remedies to keep them at bay  Times Now

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Try these sickness home remedies this flu season  The Puyallup Post

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What causes dry mouth? Prevention, treatment and 8 home remedies to ease the symptoms  Times Now

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Follow these home remedies to prevent chopped fruits from deteriorating  News Track English

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Follow these easy home remedies to clean glass utensils  News Track English

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Delhi pollution: As air quality worsens, use these home remedies to treat a cough or sore throat from smog  Times Now

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How to remove blackheads naturally: Causes, prevention, home remedies to treat the condition once and for all  Times Now

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How to stop snoring naturally: 11 home remedies for sleep without snores  Times Now

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Cold and cough DIY remedies to try this season  The Statesman

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Chiropractic and laser therapy for rotator cuff injuries  Chiropractic Economics

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Are you suffering from swollen tonsils? Symptoms, causes, foods, prevention & home remedies  Times Now

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Skin tags: What are they and how to get rid of them  Starts at 60

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Why does anaemia recur? Here are 5 effective natural home remedies to treat the condition once and for all  Times Now

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Home remedies for muscle cramps  WTOP

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Get rid of black lips in just two days with this amazing remedies  News Track English

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6 best home remedies for lice  Medical News Today

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How To Get Clear Skin in 2019 - Best Acne Products For Clear Skin  Cosmopolitan

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Room decor: Easy DIY ideas to make corners at home look good - Republic World  Republic World

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Homemade remedies: Steps to prepare effective DIY hair oil for hair growth - Republic World  Republic World

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15 Home Remedies for Oily Skin  Greatist

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Home remedies for pigmentation  Medical News Today

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Dealing with arthritis pain? 4 medicine-free ways to keep moving  Times of India

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Home remedies for heat rash: 12 natural methods  Medical News Today

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The best home remedies for laryngitis  Medical News Today

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10 Recipes for the Best Home Remedies to Fight Germs and Make You Feel Better  Parade

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Picky Eaters: Tips For Parents To Make Sure Kids Eat Healthy; 5 Interesting Lunch Ideas That Won't Fail  Doctor NDTV

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Home remedies for chickenpox: How to get quick relief  Medical News Today

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7 home remedies for quick relief from gum pain  Medical News Today

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Toddler cough remedies: 4 safe methods  Medical News Today

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Home Remedies 101  IOL

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Home remedies for kidney infection: Safety and effectiveness  Medical News Today

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7 Home Remedies for Sinus Infection Symptoms  Shape Magazine

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Pregnancy acne: Treatments and home remedies  Medical News Today

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How to get rid of pimples fast: Home remedies and prevention  Medical News Today

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Here are some ancient home remedies that are worth trying  Times of India

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10 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast  GoodHousekeeping.com

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Natural home remedies for bad breath  Medical News Today

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How to get rid of a blister: 5 natural home remedies  Medical News Today

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Home remedies and natural treatments for gout  Medical News Today

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How to stop or manage heavy periods: Treatment and home remedies  Medical News Today

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11 effective home remedies for arthritis  Medical News Today

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The best home remedies for cold and flu  Medical News Today

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5 simple home remedies for diarrhea  Medical News Today

The top 10 home remedies for acne, according to dermatologists - TODAY
The top 10 home remedies for acne, according to dermatologists  TODAY

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Swollen gums: Causes, treatments, and home remedies  Medical News Today

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6 Milk Home Remedies You Didn't Know You Could Use — Including For Your Workouts And Sunburns  Bustle

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Home Remedies — short stories full of urgency and understanding  Financial Times

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Stomach burning: Causes, treatments, and home remedies  Medical News Today

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Shaking meditation: The easiest way to release stress in five minutes  Times of India

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Dark lips: Causes and 5 natural remedies  Medical News Today

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Try 7 All-Natural Home Remedies For Fat Loss  Version Weekly

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Home Remedies for Diarrhea  Reader's Digest

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How to sleep better: Tips and home remedies  Medical News Today

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Boiling water burn: Symptoms, treatments, and home remedies  Medical News Today

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The best home remedies for hair growth  Medical News Today

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Peeling skin on face: Causes and 11 remedies  Medical News Today

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Chest infections: Symptoms, treatments, and home remedies  Medical News Today

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Busted lip: 9 treatments and home remedies  Medical News Today

The 6 Best Home Remedies for a Cough - What to Do for a Cough - WomansDay.com
The 6 Best Home Remedies for a Cough - What to Do for a Cough  WomansDay.com

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Do you have a stiff neck? These 5 simple home remedies will help you get rid of it super fast!  Times of India

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Home remedies: How to treat, and prevent, swimmer's itch  Medical Xpress

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How to Get Rid of Cramps: 10 Proven Home Remedies  Healthline

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Top 15 home remedies for preventing various diseases  Times of India

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Baby congestion: Causes, symptoms, and home remedies  Medical News Today

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