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eBay After Sales - as Important as the Listing Itself


Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit eBay information central to use the FREE resources to develop your online business.


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Thu. March / 28 / 2024

‘Titanic’ Door Prop That Saved Rose (Sorry, Jack) Sells for $718,750 - The New York Times
‘Titanic’ Door Prop That Saved Rose (Sorry, Jack) Sells for $718,750  The New York Times

‘Titanic’ Door that Saved Rose (But Not Jack) Fetches Six Figures at Auction - ARTnews
‘Titanic’ Door that Saved Rose (But Not Jack) Fetches Six Figures at Auction  ARTnews

Titanic door raft and Indiana Jones' whip fetch hundreds of thousands at Hollywood prop auction... but red sat - Daily Mail
Titanic door raft and Indiana Jones' whip fetch hundreds of thousands at Hollywood prop auction... but red sat  Daily Mail

This controversial ‘Titanic’ prop sold for more than $700,000 at a memorabilia auction - CNN
This controversial ‘Titanic’ prop sold for more than $700,000 at a memorabilia auction  CNN

The ‘Titanic’ Door That Could’ve Saved Jack Just Fetched $718,750 at Auction - Robb Report
The ‘Titanic’ Door That Could’ve Saved Jack Just Fetched $718,750 at Auction  Robb Report

Titanic 'Door' Sells Big at Auction, Reignites Major Debate | TIME - TIME
Titanic 'Door' Sells Big at Auction, Reignites Major Debate | TIME  TIME

Iconic 'Titanic' door prop that saved Kate Winslet sells at auction for over $700K - KOMO News
Iconic 'Titanic' door prop that saved Kate Winslet sells at auction for over $700K  KOMO News

Titanic's Floating Door Sells for Whopping $718750 at Auction, Beating Indiana Jones' Bullwhip - PEOPLE
Titanic's Floating Door Sells for Whopping $718750 at Auction, Beating Indiana Jones' Bullwhip  PEOPLE

‘Titanic’ Door That Rose Used After The Sinking Tops Planet Hollywood Auction - Deadline
‘Titanic’ Door That Rose Used After The Sinking Tops Planet Hollywood Auction  Deadline

NBA Star Ben Simmons’ $17.5 Million Los Angeles Mansion Heads To Auction - Forbes
NBA Star Ben Simmons’ $17.5 Million Los Angeles Mansion Heads To Auction  Forbes

Is this yours? NC auctions off 40 items left in NCcash.com - WFMYNews2.com
Is this yours? NC auctions off 40 items left in NCcash.com  WFMYNews2.com

Treasury Auctions Attract Better Demand. This Is What Has Changed. - Barron's
Treasury Auctions Attract Better Demand. This Is What Has Changed.  Barron's

Crypt near Marilyn Monroe and Hugh Hefner could fetch $400,000 at auction - CNN
Crypt near Marilyn Monroe and Hugh Hefner could fetch $400,000 at auction  CNN

What Happens to Fashion After It’s Sold at Auction - The Business of Fashion
What Happens to Fashion After It’s Sold at Auction  The Business of Fashion

Iconic 'Titanic' door prop that saved Kate Winslet sells at auction for over $700K - KEYE TV CBS Austin
Iconic 'Titanic' door prop that saved Kate Winslet sells at auction for over $700K  KEYE TV CBS Austin

Auction brings more than $7.5 million for Ponte Vedra Beach home - Jacksonville Daily Record
Auction brings more than $7.5 million for Ponte Vedra Beach home  Jacksonville Daily Record

Tilda Swinton Bedtime Story Read and Josh O’Connor Porridge-Making Lesson Among Auction Lots Raising Money for Gaza - Variety
Tilda Swinton Bedtime Story Read and Josh O’Connor Porridge-Making Lesson Among Auction Lots Raising Money for Gaza  Variety

Infamous 'Titanic' door sells for staggering €663000 at auction - Euronews
Infamous 'Titanic' door sells for staggering €663000 at auction  Euronews

Young auctioneer continues family legacy - The Daily Texan
Young auctioneer continues family legacy  The Daily Texan

Sotheby’s to Sell Painting by Andy Warhol and Jean-Michel Basquiat - Observer
Sotheby’s to Sell Painting by Andy Warhol and Jean-Michel Basquiat  Observer

Was there room for Jack? Cinema’s most-debated prop sells for $700K. - The Washington Post
Was there room for Jack? Cinema’s most-debated prop sells for $700K.  The Washington Post

Refiner Citgo set to open data room for bidders tied to court auction - Reuters
Refiner Citgo set to open data room for bidders tied to court auction  Reuters

Citigroup Inc. Has $256000 Stock Position in ACV Auctions Inc. (NASDAQ:ACVA) - Defense World
Citigroup Inc. Has $256000 Stock Position in ACV Auctions Inc. (NASDAQ:ACVA)  Defense World

Lady Gaga and Amy Winehouse’s letters to Tony Bennett heading to auction - NME
Lady Gaga and Amy Winehouse’s letters to Tony Bennett heading to auction  NME

Lady Gaga, Amy Winehouse, Martin Luther King Jr.’s Letters to Tony Bennett Being Offered at Auction - Variety
Lady Gaga, Amy Winehouse, Martin Luther King Jr.’s Letters to Tony Bennett Being Offered at Auction  Variety

One of Michael Jackson’s iconic ‘Thriller’ jackets is up for auction - NME
One of Michael Jackson’s iconic ‘Thriller’ jackets is up for auction  NME

Letters from five former presidents to Tony Bennett are going up for auction - The Hill
Letters from five former presidents to Tony Bennett are going up for auction  The Hill

Libby's Property in Paterson Set for Auction - TAPinto.net
Libby's Property in Paterson Set for Auction  TAPinto.net

Controversial ‘Titanic’ movie prop auctioned for more than $700,000 - NBC DFW
Controversial ‘Titanic’ movie prop auctioned for more than $700,000  NBC DFW

Treasury Auction Relief Rally and Month-End Support - Mortgage News Daily
Treasury Auction Relief Rally and Month-End Support  Mortgage News Daily

Behind the scenes of Pennsylvania’s Treasury vault auction - ABC27
Behind the scenes of Pennsylvania’s Treasury vault auction  ABC27

Sotheby's Doubles Down on Athletic Collectibles With 'Sports Week' Auctions - Investopedia
Sotheby's Doubles Down on Athletic Collectibles With 'Sports Week' Auctions  Investopedia

Tony Bennett Auction To Feature Cartier, Rolex Watches - HODINKEE
Tony Bennett Auction To Feature Cartier, Rolex Watches  HODINKEE

Props from ‘Titanic’ and ‘Indiana Jones’ Earn Six Figures at Auction $525,000 - Barron's
Props from ‘Titanic’ and ‘Indiana Jones’ Earn Six Figures at Auction $525,000  Barron's

Unclaimed property auction scheduled for March 27 - CBS News
Unclaimed property auction scheduled for March 27  CBS News

Titanic 'door' prop that kept Rose alive sells for $718,750 - BBC.com
Titanic 'door' prop that kept Rose alive sells for $718,750  BBC.com

Winning Offshore Wind Auctions in a Changing Market - BCG
Winning Offshore Wind Auctions in a Changing Market  BCG

This 1916 Babe Ruth Rookie Card Was a Store Giveaway. Now It Could Fetch $500,000 at Auction. - Robb Report
This 1916 Babe Ruth Rookie Card Was a Store Giveaway. Now It Could Fetch $500,000 at Auction.  Robb Report

'Titanic' wood panel sells for more than $700,000 in Texas - Chron
'Titanic' wood panel sells for more than $700,000 in Texas  Chron

Pickens Auctions Annual Spring 24 Equipment Sale at Payne County Expo Center - Visit Stillwater, Oklahoma
Pickens Auctions Annual Spring 24 Equipment Sale at Payne County Expo Center  Visit Stillwater, Oklahoma

CBI auctions +$254 million in forex on Thursday - Shafaq News - Shafaq News
CBI auctions +$254 million in forex on Thursday - Shafaq News  Shafaq News

American Queen Cruise Ship Fleet Heading to Auction - Cruise Industry News
American Queen Cruise Ship Fleet Heading to Auction  Cruise Industry News

‘Never let go’: ‘Titanic’ door prop sold at auction - WPXI Pittsburgh
‘Never let go’: ‘Titanic’ door prop sold at auction  WPXI Pittsburgh

Spotlight: Brazil's key auctions in April - BNamericas English
Spotlight: Brazil's key auctions in April  BNamericas English

New England Offshore Wind Auction Draws Multiple Bidders - MarineLink
New England Offshore Wind Auction Draws Multiple Bidders  MarineLink

Nebraska Awards $21M to Four Broadband Providers Via Reverse Auction - Telecompetitor
Nebraska Awards $21M to Four Broadband Providers Via Reverse Auction  Telecompetitor

The Place to Buy Kurt Cobain’s Sweater and Truman Capote’s Ashes - The New Yorker
The Place to Buy Kurt Cobain’s Sweater and Truman Capote’s Ashes  The New Yorker

'Titanic' floating door prop that saved Rose — but sadly not Jack — auctioned off for startling amount - New York Post
'Titanic' floating door prop that saved Rose — but sadly not Jack — auctioned off for startling amount  New York Post

Controversial ‘Titanic’ prop sells big at auction - KTLA Los Angeles
Controversial ‘Titanic’ prop sells big at auction  KTLA Los Angeles

Nigeria's central bank auctions one-year bill at high yield to draw investors - ZAWYA
Nigeria's central bank auctions one-year bill at high yield to draw investors  ZAWYA

Controversial ‘Titanic’ door sells for over $700K at auction - New York Daily News
Controversial ‘Titanic’ door sells for over $700K at auction  New York Daily News

Tilda Swinton, Brian Cox and ‘Saltburn’ Star Alison Oliver Items Up for Auction to Aid Palestinians in Gaza - Hollywood Reporter
Tilda Swinton, Brian Cox and ‘Saltburn’ Star Alison Oliver Items Up for Auction to Aid Palestinians in Gaza  Hollywood Reporter

2024 fantasy baseball draft sheet: Downloadable auction values and stats for 650 players - The Athletic
2024 fantasy baseball draft sheet: Downloadable auction values and stats for 650 players  The Athletic

Disney concept art, audio-animatronics available for bidding during upcoming auction - KTLA Los Angeles
Disney concept art, audio-animatronics available for bidding during upcoming auction  KTLA Los Angeles

Wood panel from Titanic fetches more than $700k at Dallas auction - The Dallas Morning News
Wood panel from Titanic fetches more than $700k at Dallas auction  The Dallas Morning News

Lady Gaga, Madonna, Amy Winehouse messages to Tony Bennett going on the auction block – WJJY 106.7 - WJJY
Lady Gaga, Madonna, Amy Winehouse messages to Tony Bennett going on the auction block – WJJY 106.7  WJJY

Mixed Performance. Data Hurt. Auction Helped. Little Changed - Mortgage News Daily
Mixed Performance. Data Hurt. Auction Helped. Little Changed  Mortgage News Daily

Sotheby's To Hold Rough Diamonds Watch Sale In April - HODINKEE
Sotheby's To Hold Rough Diamonds Watch Sale In April  HODINKEE

Forrest Gump's Nike Cortez Just Sold for $57,000 - Complex
Forrest Gump's Nike Cortez Just Sold for $57,000  Complex

'Titanic' door sells for over $700k at auction - Entertainment Weekly News
'Titanic' door sells for over $700k at auction  Entertainment Weekly News

Allegany County Tax Foreclosure Auction Postponed - THE WELLSVILLE SUN
Allegany County Tax Foreclosure Auction Postponed  THE WELLSVILLE SUN

RE: Audi R8 | PH Auction Block - Page 1 - General Gassing - PistonHeads
RE: Audi R8 | PH Auction Block - Page 1 - General Gassing  PistonHeads

Tobey Maguire's Black Symbiote Suit From 'Spider-Man 3' Is Up for Auction - HYPEBEAST
Tobey Maguire's Black Symbiote Suit From 'Spider-Man 3' Is Up for Auction  HYPEBEAST

Kate Winslet's Infamous 'Titanic' Door Sells for $718K at Auction - TMZ
Kate Winslet's Infamous 'Titanic' Door Sells for $718K at Auction  TMZ

Jeff, - 24-7 Press Release
Jeff,  24-7 Press Release

Large Collection of St. Louis Neon Signs and Memorabilia to be Sold at Auction - nextstl.com
Large Collection of St. Louis Neon Signs and Memorabilia to be Sold at Auction  nextstl.com

SOLD! 230-acre Iowa century farm brings nearly $4 million at auction - Successful Farming
SOLD! 230-acre Iowa century farm brings nearly $4 million at auction  Successful Farming

Marilyn Monroe, Hugh Hefner-adjacent crypt in L.A. at auction - CTV News
Marilyn Monroe, Hugh Hefner-adjacent crypt in L.A. at auction  CTV News

Business Card Signed by Steve Jobs Fetches $181K USD at Auction - HYPEBEAST
Business Card Signed by Steve Jobs Fetches $181K USD at Auction  HYPEBEAST

This controversial 'Titanic' prop sold for more than US$700000 at a memorabilia auction - CTV News
This controversial 'Titanic' prop sold for more than US$700000 at a memorabilia auction  CTV News

Kobe Bryant’s 2000 NBA championship ring gifted to his father is up for auction - Los Angeles Times
Kobe Bryant’s 2000 NBA championship ring gifted to his father is up for auction  Los Angeles Times

‘Titanic’ Door That Jack Tragically Couldn’t Fit on Nabs More Than $718,000 at Auction - Rolling Stone
‘Titanic’ Door That Jack Tragically Couldn’t Fit on Nabs More Than $718,000 at Auction  Rolling Stone

Ben Simmons's $17.5 Million Hidden Hills Mansion Is Headed to Auction - Yahoo Canada Shine On
Ben Simmons's $17.5 Million Hidden Hills Mansion Is Headed to Auction  Yahoo Canada Shine On

Auction of Pattie Boyd's trove of treasures surpasses expectations as it nets $3.6 million - ABC News
Auction of Pattie Boyd's trove of treasures surpasses expectations as it nets $3.6 million  ABC News

Steve Jobs signed Apple Computer business card achieves over $180000 at auction — about 14X more expensive ... - Tom's Hardware
Steve Jobs signed Apple Computer business card achieves over $180000 at auction — about 14X more expensive ...  Tom's Hardware

GM Financial Announces 2023 Auction of the Year Winners - Collision Repair Mag
GM Financial Announces 2023 Auction of the Year Winners  Collision Repair Mag

Tilda Swinton bedtime story among Cinema for Gaza auction lots - The Guardian
Tilda Swinton bedtime story among Cinema for Gaza auction lots  The Guardian

Online Pennsylvania unclaimed property auction being held this week; here's what you can bid on - Yahoo! Voices
Online Pennsylvania unclaimed property auction being held this week; here's what you can bid on  Yahoo! Voices

Kobe Bryant's father auctions off late athlete's first NBA championship ring - Page Six
Kobe Bryant's father auctions off late athlete's first NBA championship ring  Page Six

'Titanic' Prop Door Sells for $718,000 at Auction - Us Weekly
'Titanic' Prop Door Sells for $718,000 at Auction  Us Weekly

Wholesale Market Report: Most Notable Corvette Auction Activity [3/27/2024] - CorvSport.com
Wholesale Market Report: Most Notable Corvette Auction Activity [3/27/2024]  CorvSport.com

The Famous 'Titanic' Door Just Sold at Auction for a Pretty Penny - Men's Journal
The Famous 'Titanic' Door Just Sold at Auction for a Pretty Penny  Men's Journal

Francis Bacon’s Portrait of a Tragic Lover Goes to Auction for the First Time - Hyperallergic
Francis Bacon’s Portrait of a Tragic Lover Goes to Auction for the First Time  Hyperallergic

Tamil Nadu Temple Auctions 9 Sacred Lemons For Whopping ₹2.36 Lakh For THIS Reason - Curly Tales
Tamil Nadu Temple Auctions 9 Sacred Lemons For Whopping ₹2.36 Lakh For THIS Reason  Curly Tales

Here's What We Know About the Anchor Brewing Company Auction, As It Stands - SFist
Here's What We Know About the Anchor Brewing Company Auction, As It Stands  SFist

Britney Spears' 2012 'X Factor' chainmail halter top up for auction, could fetch five figures - Page Six
Britney Spears' 2012 'X Factor' chainmail halter top up for auction, could fetch five figures  Page Six

Sales at currency auction double for 1st Q in Azerbaijan - AzerNews.Az
Sales at currency auction double for 1st Q in Azerbaijan  AzerNews.Az

First Tesla Cybertruck Listed At Online Auction Fails To Meet Reserve - Forbes
First Tesla Cybertruck Listed At Online Auction Fails To Meet Reserve  Forbes

A Boom in Luxury Home Auctions Is a Boon to Buyers - Mansion Global
A Boom in Luxury Home Auctions Is a Boon to Buyers  Mansion Global

Montrose Auction Doubles Online Exposure For 800-Lot Sale, Reaps Nearly $650000 - Antiques and the Arts Online
Montrose Auction Doubles Online Exposure For 800-Lot Sale, Reaps Nearly $650000  Antiques and the Arts Online

Capitals Announce MSE Foundation Cherry Blossom Jersey Auction - NHL.com
Capitals Announce MSE Foundation Cherry Blossom Jersey Auction  NHL.com

Nearly pristine copy of first-ever Superman comic expected to sell for record-breaking price at auction - New York Post
Nearly pristine copy of first-ever Superman comic expected to sell for record-breaking price at auction  New York Post

Washington State’s emissions allowance program held its first auctions in 2023 - U.S. Energy Information Administration - EIA
Washington State’s emissions allowance program held its first auctions in 2023 - U.S. Energy Information Administration  EIA

Pattie Boyd memorabilia sells for almost £3m at auction - The Guardian
Pattie Boyd memorabilia sells for almost £3m at auction  The Guardian

Cars, trucks, and jewelry: Jacksonville Sheriff’s Office to hold property auction end of March - ActionNewsJax.com
Cars, trucks, and jewelry: Jacksonville Sheriff’s Office to hold property auction end of March  ActionNewsJax.com

Disney concept art, rare memorabilia available in upcoming auction - MSN
Disney concept art, rare memorabilia available in upcoming auction  MSN

Karl Lagerfeld's Paris Apartment Sells for 10M Euros at Auction - WWD
Karl Lagerfeld's Paris Apartment Sells for 10M Euros at Auction  WWD

Court Tells Sotheby’s to Reveal Its Auction Clients in ‘Nazi-Loot’ Case - The New York Times
Court Tells Sotheby’s to Reveal Its Auction Clients in ‘Nazi-Loot’ Case  The New York Times

Newbury’s beloved ‘Pink House’ going up for auction - Boston News, Weather, Sports | WHDH 7News
Newbury’s beloved ‘Pink House’ going up for auction  Boston News, Weather, Sports | WHDH 7News

A Sealed 4GB iPhone Has Just Managed To Bring Over $130,000 At Auction - Wccftech
A Sealed 4GB iPhone Has Just Managed To Bring Over $130,000 At Auction  Wccftech

Replica of Kobe Bryant's 2000 NBA Championship Ring Up for Auction - PEOPLE
Replica of Kobe Bryant's 2000 NBA Championship Ring Up for Auction  PEOPLE

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