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eBay After Sales - as Important as the Listing Itself


Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit eBay information central to use the FREE resources to develop your online business.


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Thu. February / 25 / 2021

Government Auctions to Boost Colombian Non-Conventional Renewable Energy - Fitch Ratings
Government Auctions to Boost Colombian Non-Conventional Renewable Energy  Fitch Ratings

HALO ArtReach Auction set for Friday - Jefferson City News Tribune
HALO ArtReach Auction set for Friday  Jefferson City News Tribune

Treasury Makes History With First Two-Year Note Auction Premium - Bloomberg
Treasury Makes History With First Two-Year Note Auction Premium  Bloomberg

RESULT OF RIKSBANK REVERSED AUCTIONS SEK COVERED BONDS - Yahoo Finance
RESULT OF RIKSBANK REVERSED AUCTIONS SEK COVERED BONDS  Yahoo Finance

Spectacular Oceanfront Florida Home to be Sold at No-Reserve Auction with Supreme Auctions - Yahoo Finance
Spectacular Oceanfront Florida Home to be Sold at No-Reserve Auction with Supreme Auctions  Yahoo Finance

Rarely seen Van Gogh painting exhibited ahead of auction - The Associated Press
Rarely seen Van Gogh painting exhibited ahead of auction  The Associated Press

Hundreds of Colorado self-storage units up for auction during pandemic - The Denver Channel
Hundreds of Colorado self-storage units up for auction during pandemic  The Denver Channel

Collector car auction coming to State Farm Stadium in March - KTAR.com
Collector car auction coming to State Farm Stadium in March  KTAR.com

Verizon, AT&T and T-Mobile dominate $81 billion 5G spectrum auction - CNET
Verizon, AT&T and T-Mobile dominate $81 billion 5G spectrum auction  CNET

NFT Art Goes Viral and Heads to Auction — But What Is It? - Hyperallergic
NFT Art Goes Viral and Heads to Auction — But What Is It?  Hyperallergic

Latest Western Climate Initiative auction sells out; still space for more climate ambition from cap and trade - Environmental Defense Fund
Latest Western Climate Initiative auction sells out; still space for more climate ambition from cap and trade  Environmental Defense Fund

Minnesota priest auctions off baseball card collection for charity - CNN
Minnesota priest auctions off baseball card collection for charity  CNN

Owners of shuttered businesses turn to online auctions to sell what’s left - fox5sandiego.com
Owners of shuttered businesses turn to online auctions to sell what’s left  fox5sandiego.com

Bailey House Hosts 2021 Gala & Auction: A Collection Of Art, Luxury Goods And One-of-a Kind Experiences Set For Multi-Platform Benefit In Support Of Bailey House - PRNewswire
Bailey House Hosts 2021 Gala & Auction: A Collection Of Art, Luxury Goods And One-of-a Kind Experiences Set For Multi-Platform Benefit In Support Of Bailey House  PRNewswire

Children’s Center to hold virtual auction - KSNF/KODE - FourStatesHomepage.com
Children’s Center to hold virtual auction  KSNF/KODE - FourStatesHomepage.com

Radwood's Auction Site Opens Next Week, Here's What to Expect - The Drive
Radwood's Auction Site Opens Next Week, Here's What to Expect  The Drive

FCC Reveals Its C-Band Auction Winners - Radio & Television Business Report
FCC Reveals Its C-Band Auction Winners  Radio & Television Business Report

City of San Angelo Online Auction Under Way - San Angelo LIVE!
City of San Angelo Online Auction Under Way  San Angelo LIVE!

Historic Philly newspaper with iconic 'Unite or Die' masthead up for auction - PhillyVoice.com
Historic Philly newspaper with iconic 'Unite or Die' masthead up for auction  PhillyVoice.com

Tivoli Theatre's online auction provides funds for live shows - Front Page
Tivoli Theatre's online auction provides funds for live shows  Front Page

Southgate Crossing holds weekly auction - WNDU
Southgate Crossing holds weekly auction  WNDU

Sotheby’s to Auction Art From Texas Heiress’s Estate - The Wall Street Journal
Sotheby’s to Auction Art From Texas Heiress’s Estate  The Wall Street Journal

22 horses, donkeys rescued from Cookeville auction and possible slaughter pipeline - WKRN News 2
22 horses, donkeys rescued from Cookeville auction and possible slaughter pipeline  WKRN News 2

Stakes in Falcone’s Hamptons, New York Homes Head to Auction - Bloomberg
Stakes in Falcone’s Hamptons, New York Homes Head to Auction  Bloomberg

Lessons from spectrum auctions: Entner | FierceWireless - FierceWireless
Lessons from spectrum auctions: Entner | FierceWireless  FierceWireless

Jay-Z & D'usse Will Auction Rare Cognac Bottle to Benefit Shawn Carter Foundation - Billboard
Jay-Z & D'usse Will Auction Rare Cognac Bottle to Benefit Shawn Carter Foundation  Billboard

ACV Auctions adds to partner list with ParkMyFleet - Auto Remarketing
ACV Auctions adds to partner list with ParkMyFleet  Auto Remarketing

Station wagons from Ford family's personal collection up for auction - Detroit Free Press
Station wagons from Ford family's personal collection up for auction  Detroit Free Press

St. Louis County's online land auction nets $764,000 in sales - Duluth News Tribune
St. Louis County's online land auction nets $764,000 in sales  Duluth News Tribune

Legend Rare Coin Auctions Regency 43: Lots You Need to Know - CoinWeek
Legend Rare Coin Auctions Regency 43: Lots You Need to Know  CoinWeek

FCC considers 3.45 GHz auction in October - RCR Wireless News
FCC considers 3.45 GHz auction in October  RCR Wireless News

Target Auction Company Announces Auction Sale of a Luxury Estate on 6.5± Acres in Tupelo, Mississippi on March 18th - leader-call.com
Target Auction Company Announces Auction Sale of a Luxury Estate on 6.5± Acres in Tupelo, Mississippi on March 18th  leader-call.com

Ukraine state auctions seized underwear - BBC News
Ukraine state auctions seized underwear  BBC News

ADECA online state surplus property auction starts Today - WHNT News 19
ADECA online state surplus property auction starts Today  WHNT News 19

Special Offering of Ancient Roman Coins in Heritage Auctions Month-Long Sale - CoinWeek
Special Offering of Ancient Roman Coins in Heritage Auctions Month-Long Sale  CoinWeek

Presidents' Day Auction Offers Abraham Lincoln's Hair and Other Oddities - The New York Times
Presidents' Day Auction Offers Abraham Lincoln's Hair and Other Oddities  The New York Times

'Extraterrestrial crystal ball' hits the auction block at Christie's - Livescience.com
'Extraterrestrial crystal ball' hits the auction block at Christie's  Livescience.com

Christie’s auctions its first purely digital artwork in form of blockchain token - Cointelegraph
Christie’s auctions its first purely digital artwork in form of blockchain token  Cointelegraph

Auction House Suspends Sale of 19th-Century Jewish Burial Records - The New York Times
Auction House Suspends Sale of 19th-Century Jewish Burial Records  The New York Times

Sotheby's Auctions Botticelli 'Young Man' Painting for $92.2 Million - The New York Times
Sotheby's Auctions Botticelli 'Young Man' Painting for $92.2 Million  The New York Times

Auction starts for all Lakeside Inn memorabilia and contents - South Tahoe Now
Auction starts for all Lakeside Inn memorabilia and contents  South Tahoe Now

$40 Million Goldin Auctions Investment Group Includes Kevin Durant, Dwyane Wade, Deshaun Watson - Beckett Media, LLC
$40 Million Goldin Auctions Investment Group Includes Kevin Durant, Dwyane Wade, Deshaun Watson  Beckett Media, LLC

Sotheby’s Christo Auction, Part 1, Nets $9.8 Million - The New York Times
Sotheby’s Christo Auction, Part 1, Nets $9.8 Million  The New York Times

This Designer's Virtual Furniture Collection Sold for Over $450,000 at Auction - HouseBeautiful.com
This Designer's Virtual Furniture Collection Sold for Over $450,000 at Auction  HouseBeautiful.com

Major online vehicle auction company opening location in Barberton, Norton - Akron Beacon Journal
Major online vehicle auction company opening location in Barberton, Norton  Akron Beacon Journal

Online auctions deliver on promise of pre-foreclosure sales - HousingWire
Online auctions deliver on promise of pre-foreclosure sales  HousingWire

'We're anxious and ready to go': Columbus Public Library auction set for Saturday - Columbus Telegram
'We're anxious and ready to go': Columbus Public Library auction set for Saturday  Columbus Telegram

Washington County's delinquent tax auction to be held online - Johnson City Press (subscription)
Washington County's delinquent tax auction to be held online  Johnson City Press (subscription)

Pheasants Forever chapter is ready for Saturday night banquet, auction - Imperial Republican
Pheasants Forever chapter is ready for Saturday night banquet, auction  Imperial Republican

Paul Revere Hosts Annual Fundraising Auction Virtually - Palisadian Post
Paul Revere Hosts Annual Fundraising Auction Virtually  Palisadian Post

Akiba Antiques Will Offer Spring Fine Arts Auction in March - EIN News
Akiba Antiques Will Offer Spring Fine Arts Auction in March  EIN News

Carroll Shelby’s own ultimate Cobra is heading to auction - Top Gear
Carroll Shelby’s own ultimate Cobra is heading to auction  Top Gear

Bidding now open for Ritchie Bros. Orlando auction - PRNewswire
Bidding now open for Ritchie Bros. Orlando auction  PRNewswire

Under the Hood: Carroll Shelby’s ‘Cobra to End All Cobras’ Is Coming to Auction—Again - Robb Report
Under the Hood: Carroll Shelby’s ‘Cobra to End All Cobras’ Is Coming to Auction—Again  Robb Report

Cold War Relics Auction - KTLA
Cold War Relics Auction  KTLA

Rare Chesapeake Decoys Sell at Auction for up to $155K Each - Chesapeake Bay Magazine
Rare Chesapeake Decoys Sell at Auction for up to $155K Each  Chesapeake Bay Magazine

Result of the auction of treasury bills on 25 February 2021 - GlobeNewswire
Result of the auction of treasury bills on 25 February 2021  GlobeNewswire

Burnsville drunken driving arrest ends with vintage Ferrari on the auction block - Minneapolis Star Tribune
Burnsville drunken driving arrest ends with vintage Ferrari on the auction block  Minneapolis Star Tribune

Contemporary New Build in Mallorca Heads to Auction - Mansion Global
Contemporary New Build in Mallorca Heads to Auction  Mansion Global

Do something useful with spectrum auction proceeds - Lowenstein - FierceWireless
Do something useful with spectrum auction proceeds - Lowenstein  FierceWireless

Proceeds from convicted San Antonio oilman’s luxury auction will go toward fraud victims, gallery says - KSAT San Antonio
Proceeds from convicted San Antonio oilman’s luxury auction will go toward fraud victims, gallery says  KSAT San Antonio

Farewell to Napa's annual wine auction, the raucous charity bacchanal that's ended after 40 years - San Francisco Chronicle
Farewell to Napa's annual wine auction, the raucous charity bacchanal that's ended after 40 years  San Francisco Chronicle

'52 Mantle, Mahomes, MJ Rookies Push Goldin Auction Past $30... - Sports Collectors Daily
'52 Mantle, Mahomes, MJ Rookies Push Goldin Auction Past $30...  Sports Collectors Daily

Tesla charging cost magnified as Texas electricity auction system fuels price spike - Fox Business
Tesla charging cost magnified as Texas electricity auction system fuels price spike  Fox Business

Jackson art auction sets 35 new world records - Buckrail
Jackson art auction sets 35 new world records  Buckrail

Cyberpunk and Witcher hackers don’t seem to be bluffing with $1M source code auction - The Verge
Cyberpunk and Witcher hackers don’t seem to be bluffing with $1M source code auction  The Verge

Week in Review: Islands, Amar'e and Expensive Auctions - Mansion Global
Week in Review: Islands, Amar'e and Expensive Auctions  Mansion Global

Mark Cuban is bullish on NFTs, and they're about to go more mainstream with an auction at Christie's - CNBC
Mark Cuban is bullish on NFTs, and they're about to go more mainstream with an auction at Christie's  CNBC

Online surplus property auction: Alabama agency auction live Thursday - AL.com
Online surplus property auction: Alabama agency auction live Thursday  AL.com

Breathtaking meteorites to be sold at auction for thousands - Mashable
Breathtaking meteorites to be sold at auction for thousands  Mashable

Top Auction House Christie's to Accept Ether Cryptocurrency for Digital Art Sale - CoinDesk - CoinDesk
Top Auction House Christie's to Accept Ether Cryptocurrency for Digital Art Sale - CoinDesk  CoinDesk

114-year-old N.J. amusement park to be sold at auction - NJ.com
114-year-old N.J. amusement park to be sold at auction  NJ.com

Powell Auction & Realty, LLC - The Barton Collection – Online Auction Sale #2 Antiques - Antique Trader
Powell Auction & Realty, LLC - The Barton Collection – Online Auction Sale #2 Antiques  Antique Trader

Arts for Success auction kicks off on Feb. 22, live event on March 4 - crawfordcountynow.com
Arts for Success auction kicks off on Feb. 22, live event on March 4  crawfordcountynow.com

A $5 Gold Coin From 1822 Could Achieve $5 Million at Auction - Barron's
A $5 Gold Coin From 1822 Could Achieve $5 Million at Auction  Barron's

Nearly 700 San Diego properties up for auction | Registration now open - CBS News 8
Nearly 700 San Diego properties up for auction | Registration now open  CBS News 8

OA annual auction starts Wednesday – WRBI Radio - Country 103.9 WRBI
OA annual auction starts Wednesday – WRBI Radio  Country 103.9 WRBI

Vintage meets modern: A glimpse into Super Bowl LV Live Auction items - WFLA
Vintage meets modern: A glimpse into Super Bowl LV Live Auction items  WFLA

Conneaut Lake Park Auction Canceled After Only One Bid Submitted; Sale Hearing Set for Tuesday - erienewsnow.com
Conneaut Lake Park Auction Canceled After Only One Bid Submitted; Sale Hearing Set for Tuesday  erienewsnow.com

Edsel B Ford II’s 1958 Edsel, 1947 Ford Woody Wagon Headed To Auction - Ford Authority
Edsel B Ford II’s 1958 Edsel, 1947 Ford Woody Wagon Headed To Auction  Ford Authority

Treasury yields rise to end the week - CNBC
Treasury yields rise to end the week  CNBC

Guinness Museum holds world record auction - WGRZ.com
Guinness Museum holds world record auction  WGRZ.com

Andrew Van Ginkel Game Worn Jersey Auction - MiamiDolphins
Andrew Van Ginkel Game Worn Jersey Auction  MiamiDolphins

C-band auction heads to next phase - FierceWireless
C-band auction heads to next phase  FierceWireless

U.S. Treasury to auction record $126 billion next week in refunding, up $4 billion from last quarter - MarketWatch
U.S. Treasury to auction record $126 billion next week in refunding, up $4 billion from last quarter  MarketWatch

'It's a sad, sad day': New era for Shasta Livestock Auction Yard as Friday sales to end - Record Searchlight
'It's a sad, sad day': New era for Shasta Livestock Auction Yard as Friday sales to end  Record Searchlight

Boys & Girls Club of Mountain Empire hosting online auction - WJHL-TV News Channel 11
Boys & Girls Club of Mountain Empire hosting online auction  WJHL-TV News Channel 11

New Mexico BioPark Society to host an online auction - City of Albuquerque
New Mexico BioPark Society to host an online auction  City of Albuquerque

First state auto auction of 2021 set for Feb. 23 - FOX43.com
First state auto auction of 2021 set for Feb. 23  FOX43.com

Humane Society conducting weeklong online auction - Seymour Tribune
Humane Society conducting weeklong online auction  Seymour Tribune

Unseen Van Gogh goes on public display before Sotheby's auction in March - Euronews
Unseen Van Gogh goes on public display before Sotheby's auction in March  Euronews

Washington’s Hair, JFK’s Harvard Sweater Among Presidential Artifacts Up For Auction - CBS Boston
Washington’s Hair, JFK’s Harvard Sweater Among Presidential Artifacts Up For Auction  CBS Boston

Lender Takes Control Of Miami-Area Mall With $2,600 Foreclosure Auction Credit Bid - Bisnow
Lender Takes Control Of Miami-Area Mall With $2,600 Foreclosure Auction Credit Bid  Bisnow

Liverpool's 'Champions Wall,' Klopp's couch among lots in Melwood memorabilia auction - ESPN
Liverpool's 'Champions Wall,' Klopp's couch among lots in Melwood memorabilia auction  ESPN

LBL hosting virtual bison auction | News | tribunecourier.com - The Trib
LBL hosting virtual bison auction | News | tribunecourier.com  The Trib

Native wood auction coming - The Garden Island
Native wood auction coming  The Garden Island

Online auction offers piece of Hunt Valley restaurant's history - WBAL TV Baltimore
Online auction offers piece of Hunt Valley restaurant's history  WBAL TV Baltimore

Ryan's Buffet bows out with online auction | News - Bowling Green Daily News
Ryan's Buffet bows out with online auction | News  Bowling Green Daily News

C-Band Auction Points To Dramatic Shift In 5G - Forbes
C-Band Auction Points To Dramatic Shift In 5G  Forbes

Springfield's surplus auction site: If you need a sewer flusher truck or old police car, have we got the place for you!! - KYTV
Springfield's surplus auction site: If you need a sewer flusher truck or old police car, have we got the place for you!!  KYTV

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