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eBay After Sales - as Important as the Listing Itself


Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

Visit eBay information central to use the FREE resources to develop your online business.


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Wed. June / 19 / 2024

Sotheby's to Hold the Biggest Champagne-Only Auction to Date - Robb Report
Sotheby's to Hold the Biggest Champagne-Only Auction to Date  Robb Report

Two domain name auctions end this week - Domain Name Wire
Two domain name auctions end this week  Domain Name Wire

From Goodwill to an auction house: A lost Onderdonk painting is now up for grabs - The Dallas Morning News
From Goodwill to an auction house: A lost Onderdonk painting is now up for grabs  The Dallas Morning News

Honor a Cancer Hero online auction returns for fifth year - NASCAR
Honor a Cancer Hero online auction returns for fifth year  NASCAR

Tonya Harding's skating costume after infamous Nancy Kerrigan attack could be yours at auction - New York Post
Tonya Harding's skating costume after infamous Nancy Kerrigan attack could be yours at auction  New York Post

An Early Ringo Starr Letter and Pre-Beatles Banjo Heads to Auction Alongside Historic Manuscripts - Barron's
An Early Ringo Starr Letter and Pre-Beatles Banjo Heads to Auction Alongside Historic Manuscripts  Barron's

CarMax to build dealer auction center in New Kent - RichmondBizSense
CarMax to build dealer auction center in New Kent  RichmondBizSense

Operators of New York auction house charged with illegal sales of ivory and rhino horn artefacts - Art Newspaper
Operators of New York auction house charged with illegal sales of ivory and rhino horn artefacts  Art Newspaper

Taylor Swift CD Recorded at Age 11 Sold for Over $12,000 at Auction - PEOPLE
Taylor Swift CD Recorded at Age 11 Sold for Over $12,000 at Auction  PEOPLE

Waldorf Astoria in D.C. pulled from auction block - The Business Journals
Waldorf Astoria in D.C. pulled from auction block  The Business Journals

Moecker Auctions, Inc. Selected by Trustee Robert Furr to Liquidate $18 Million+ in Assets from Electriq Power Holdings Ch. 7 Bankruptcy - CleanTechnica
Moecker Auctions, Inc. Selected by Trustee Robert Furr to Liquidate $18 Million+ in Assets from Electriq Power Holdings Ch. 7 Bankruptcy  CleanTechnica

Unrestored 1970 Lamborghini Miura S Joins Pebble Beach Auctions - Yahoo Autos
Unrestored 1970 Lamborghini Miura S Joins Pebble Beach Auctions  Yahoo Autos

Some of Buffalo Trace’s Most Coveted Bourbons Are Up for Auction - Robb Report
Some of Buffalo Trace’s Most Coveted Bourbons Are Up for Auction  Robb Report

Vivienne Westwood's Personal Collection Heads to Auction at Christie's London - Observer
Vivienne Westwood's Personal Collection Heads to Auction at Christie's London  Observer

Sotheby's launches first fine art Sealed auction without reserve - Art Newspaper
Sotheby's launches first fine art Sealed auction without reserve  Art Newspaper

Offshore Auctions - Vestas
Offshore Auctions  Vestas

Auction news roundup: Tech updates from Auction Edge, Dealers Auto Auction Group - Auto Remarketing
Auction news roundup: Tech updates from Auction Edge, Dealers Auto Auction Group  Auto Remarketing

US treasury auctions off 20 year bonds at a high-yield of 4.452% - ForexLive
US treasury auctions off 20 year bonds at a high-yield of 4.452%  ForexLive

Wintry Landscape, Carolina Corner Cupboard Headline Leland Little’s Back-To-Back Auctions - Antiques and the Arts Online
Wintry Landscape, Carolina Corner Cupboard Headline Leland Little’s Back-To-Back Auctions  Antiques and the Arts Online

Dogs get creative for Island Safe Harbor art auction - The Beacon
Dogs get creative for Island Safe Harbor art auction  The Beacon

Century-Old Historic Texas Painting Resurfaces at Auction - The Dallas Express
Century-Old Historic Texas Painting Resurfaces at Auction  The Dallas Express

Art exhibit, silent auction by Mark Quigley at Stockton Springs library - PenBayPilot.com
Art exhibit, silent auction by Mark Quigley at Stockton Springs library  PenBayPilot.com

High Grade 'Whiz Comics #2' Headlines HA's Comics & Comic Art Signature Auction - ICv2
High Grade 'Whiz Comics #2' Headlines HA's Comics & Comic Art Signature Auction  ICv2

The 'Fastest Ghost' Leads Bonhams Online Auction During RREC Annual Rally - Yahoo Autos
The 'Fastest Ghost' Leads Bonhams Online Auction During RREC Annual Rally  Yahoo Autos

This Flawless Pink Diamond Just Sold for $13.3 Million at Auction - Robb Report
This Flawless Pink Diamond Just Sold for $13.3 Million at Auction  Robb Report

Seattle Reign FC to Host Pride Auction Presented by Starbucks on Sunday, June 23 — Seattle Reign FC - Seattle Reign FC
Seattle Reign FC to Host Pride Auction Presented by Starbucks on Sunday, June 23 — Seattle Reign FC  Seattle Reign FC

1908-S Saint-gaudens Double Eagle Leads Heritage's $10.9 Million Long Beach US Coins Auction - Greysheet Daily News
1908-S Saint-gaudens Double Eagle Leads Heritage's $10.9 Million Long Beach US Coins Auction  Greysheet Daily News

Illinois' unclaimed property auction begins with $2 bills, a Pickup truck and more - NBC Chicago
Illinois' unclaimed property auction begins with $2 bills, a Pickup truck and more  NBC Chicago

National Bank Note Serial #1 From OK in Stack's Bowers Auction - CoinWeek
National Bank Note Serial #1 From OK in Stack's Bowers Auction  CoinWeek

Early self-produced Taylor Swift CD sells for $12K at auction – MOViN 92.5 - MOViN 92.5
Early self-produced Taylor Swift CD sells for $12K at auction – MOViN 92.5  MOViN 92.5

Former Spring Valley hospital is headed to the auction block - Tri States Public Radio
Former Spring Valley hospital is headed to the auction block  Tri States Public Radio

Hanford Mission Integration Solutions Hosting Ongoing Online Auction Series on GovDeals - Yahoo Finance
Hanford Mission Integration Solutions Hosting Ongoing Online Auction Series on GovDeals  Yahoo Finance

FERC Accepts Results of New England Capacity Auction - RTO Insider
FERC Accepts Results of New England Capacity Auction  RTO Insider

Haar's Drive-In and Auction: A Family Tradition Since 1952 - Lancaster Farming
Haar's Drive-In and Auction: A Family Tradition Since 1952  Lancaster Farming

Bid on Beef Auction Platform Launched - AgWired
Bid on Beef Auction Platform Launched  AgWired

Croatia launches 450MW solar PV auction - PV Tech
Croatia launches 450MW solar PV auction  PV Tech

This Flawless Pink Diamond Just Sold for $13.3 Million at Auction - Yahoo Finance
This Flawless Pink Diamond Just Sold for $13.3 Million at Auction  Yahoo Finance

Concierge Auctions Breaks Record; Achieves Over List Price for Costa Rica’s ‘Casa Amarilla’ in Just 34 Days - EIN News
Concierge Auctions Breaks Record; Achieves Over List Price for Costa Rica’s ‘Casa Amarilla’ in Just 34 Days  EIN News

Auction Scheduled for Bankrupt Oceanwide Plaza in September - The Real Deal
Auction Scheduled for Bankrupt Oceanwide Plaza in September  The Real Deal

FWP accepting proposals for 2025 hunting license auctions - NBC Montana
FWP accepting proposals for 2025 hunting license auctions  NBC Montana

Twice-stolen Titian painting headed for auction - Reuters
Twice-stolen Titian painting headed for auction  Reuters

Illinois State Treasurer’s Office holding online auction for unclaimed property - WGN Radio - Chicago
Illinois State Treasurer’s Office holding online auction for unclaimed property  WGN Radio - Chicago

Barrett-Jackson to hold car show alongside October auction debut - Phoenix Business Journal
Barrett-Jackson to hold car show alongside October auction debut  Phoenix Business Journal

French King Louis XIII's Lavish 17th Century Wheellock Up for Auction - PR Newswire
French King Louis XIII's Lavish 17th Century Wheellock Up for Auction  PR Newswire

Illinois treasurer unclaimed property: Online auction starts Monday, Mike Frerichs' office says - WLS-TV
Illinois treasurer unclaimed property: Online auction starts Monday, Mike Frerichs' office says  WLS-TV

Illinois Unclaimed Property Auction Gets Underway Online - Patch
Illinois Unclaimed Property Auction Gets Underway Online  Patch

See inside the $8 million Camelback Mountain mansion up for auction - Axios
See inside the $8 million Camelback Mountain mansion up for auction  Axios

Rare Painting by Acclaimed 19th Century Greek Master Goes on Auction - GreekReporter.com - Greek Reporter
Rare Painting by Acclaimed 19th Century Greek Master Goes on Auction - GreekReporter.com  Greek Reporter

NamesCon/ROTD Domain Auction & GoDaddy Q2 Premium Auction Heading Into Home Stretch - Domain Name Journal
NamesCon/ROTD Domain Auction & GoDaddy Q2 Premium Auction Heading Into Home Stretch  Domain Name Journal

The stolen ruby slippers will be up for auction. Minnesota wants them back - NPR
The stolen ruby slippers will be up for auction. Minnesota wants them back  NPR

Some of Buffalo Trace's Most Coveted Bourbons Are Up for Auction - Yahoo Lifestyle Australia
Some of Buffalo Trace's Most Coveted Bourbons Are Up for Auction  Yahoo Lifestyle Australia

Bureau of Land Management auctions wild horses rounded up across Nevada - KTNV 13 Action News Las Vegas
Bureau of Land Management auctions wild horses rounded up across Nevada  KTNV 13 Action News Las Vegas

Illinois State Treasurer discusses ongoing auction of unclaimed property - KMOX
Illinois State Treasurer discusses ongoing auction of unclaimed property  KMOX

Summer Student Art Auction To Benefit Bucks County Food Pantries - Patch
Summer Student Art Auction To Benefit Bucks County Food Pantries  Patch

World's Largest Wine Collection Heads To Auction With 8-Figure Price Tag - DMARGE
World's Largest Wine Collection Heads To Auction With 8-Figure Price Tag  DMARGE

US treasury to auction off $13 billion of 20 year bonds at the top of the hour - ForexLive
US treasury to auction off $13 billion of 20 year bonds at the top of the hour  ForexLive

NRLA launches partnership with SDL Property Auctions | National Residential Landlords Association (NRLA) - WiredGov
NRLA launches partnership with SDL Property Auctions | National Residential Landlords Association (NRLA)  WiredGov

Original “Birthday” lyrics part of new Beatles auction – KSHE 95 - KSHE 95
Original “Birthday” lyrics part of new Beatles auction – KSHE 95  KSHE 95

EJ's to auction classic cars June 29 in Glendale - citysuntimes
EJ's to auction classic cars June 29 in Glendale  citysuntimes

Ticket from Roberto Clemente 3000th-hit game, Ben Roethlisberger milestone jersey up for auction - TribLIVE
Ticket from Roberto Clemente 3000th-hit game, Ben Roethlisberger milestone jersey up for auction  TribLIVE

French auction results are not the new benchmark for floating wind in Europe - WindEurope
French auction results are not the new benchmark for floating wind in Europe  WindEurope

Own fashion history: Vivienne Westwood’s wardrobe up for auction - Style
Own fashion history: Vivienne Westwood’s wardrobe up for auction  Style

Renaissance painting once stolen and found at bus stop could sell for $32 million at art auction - NBC News
Renaissance painting once stolen and found at bus stop could sell for $32 million at art auction  NBC News

CarMax to build dealer auction center in New Kent - CBS 6 News Richmond WTVR
CarMax to build dealer auction center in New Kent  CBS 6 News Richmond WTVR

Croatia launches second phase of premiums auctions for wind, solar, hydropower - Balkan Green Energy News
Croatia launches second phase of premiums auctions for wind, solar, hydropower  Balkan Green Energy News

Phelps Online Auction: Soft Close Wednesday, June 26, 2024 - Chadrad
Phelps Online Auction: Soft Close Wednesday, June 26, 2024  Chadrad

Connor McDavid's game-worn Stanley Cup Final jersey fetches whopping $70100 closing bid in auction - Sportskeeda
Connor McDavid's game-worn Stanley Cup Final jersey fetches whopping $70100 closing bid in auction  Sportskeeda

Birmingham-Southern College estate auction and sale are now online - Bham Now
Birmingham-Southern College estate auction and sale are now online  Bham Now

Mercedes-AMG collection heads to auction featuring rare cars and parts - Motor Authority
Mercedes-AMG collection heads to auction featuring rare cars and parts  Motor Authority

Auctions: Sylvester Stallone's Grandmaster Chime Sells For $5.4 Million, Evaluating Vintage Patek Philippe Condition ... - HODINKEE
Auctions: Sylvester Stallone's Grandmaster Chime Sells For $5.4 Million, Evaluating Vintage Patek Philippe Condition ...  HODINKEE

Citgo parent's share auction should be halted, Venezuelan minister says - Reuters
Citgo parent's share auction should be halted, Venezuelan minister says  Reuters

Ginetta G33 | PH Auction Block - PistonHeads
Ginetta G33 | PH Auction Block  PistonHeads

Financial alliances build as Citgo share auction enters last mile - Yahoo Finance
Financial alliances build as Citgo share auction enters last mile  Yahoo Finance

Brazil facing difficulties to achieve highway auction goal - BNamericas English
Brazil facing difficulties to achieve highway auction goal  BNamericas English

45-Carat Yellow Diamond Withdrawn from Phillips Auction - National Jeweler
45-Carat Yellow Diamond Withdrawn from Phillips Auction  National Jeweler

In the Margins | Braving auction anxieties in support of Gig Harbor's working waterfront - Gig Harbor Now
In the Margins | Braving auction anxieties in support of Gig Harbor's working waterfront  Gig Harbor Now

Concierge Auctions Announces Lineup for ‘Summer Showcase’ Live Auction in New York - EIN News
Concierge Auctions Announces Lineup for ‘Summer Showcase’ Live Auction in New York  EIN News

U.S. Court Refuses Request to Auction Off Seized Russian Yacht - The Maritime Executive
U.S. Court Refuses Request to Auction Off Seized Russian Yacht  The Maritime Executive

Phoenix mansion near Camelback Mountain hits auction block - Phoenix New Times
Phoenix mansion near Camelback Mountain hits auction block  Phoenix New Times

Rare Bordeaux stars as Christie's Avery cellar auction tops £2.5m - Decanter.com
Rare Bordeaux stars as Christie's Avery cellar auction tops £2.5m  Decanter.com

Sotheby's to Stage the First Ever Dedicated Champagne Auction - Observer
Sotheby's to Stage the First Ever Dedicated Champagne Auction  Observer

Ringo Starr Letter on Joining The Beatles and Oscar Wilde's Schoolboy Poetry Book to Auction - Fine Books & Collections Magazine
Ringo Starr Letter on Joining The Beatles and Oscar Wilde's Schoolboy Poetry Book to Auction  Fine Books & Collections Magazine

A Closer Look at the Estate Auction of Stephen Sondheim—Plus Tips on How to Get the Winning Bid - Playbill
A Closer Look at the Estate Auction of Stephen Sondheim—Plus Tips on How to Get the Winning Bid  Playbill

Hello, Dolley? Earliest Known Photograph of a First Lady Comes to Auction - The New York Times
Hello, Dolley? Earliest Known Photograph of a First Lady Comes to Auction  The New York Times

Champagne and Burgundy From Taiwanese Billionaire Pierre Chen’s Collection Head to Auction - Barron's
Champagne and Burgundy From Taiwanese Billionaire Pierre Chen’s Collection Head to Auction  Barron's

My Plates "Heroes vs Villains" Auction featuring 25 Comic Book Superheroes and Villains in a bidding war! - PR Web
My Plates "Heroes vs Villains" Auction featuring 25 Comic Book Superheroes and Villains in a bidding war!  PR Web

Alex Van Halen's Auction Brought in Some Big Bucks! - Remind Magazine
Alex Van Halen's Auction Brought in Some Big Bucks!  Remind Magazine

Portage FFA Alumni participates in animal auction - WiscNews
Portage FFA Alumni participates in animal auction  WiscNews

Illinois' Unclaimed Property Auction Is Valuable And Going On Now - 1440wrok.com
Illinois' Unclaimed Property Auction Is Valuable And Going On Now  1440wrok.com

Matt Gaetz diatribing about slave auctions while Lauren Boebert plays with guns was.....yep, definitely on our 2024 ... - We Got This Covered
Matt Gaetz diatribing about slave auctions while Lauren Boebert plays with guns was.....yep, definitely on our 2024 ...  We Got This Covered

Produce auctions across Missouri connect rural farmers to urban sellers and local restaurants - KCUR
Produce auctions across Missouri connect rural farmers to urban sellers and local restaurants  KCUR

29th Marine Commandant Al Gray's personal items set for auction - Marine Corps Times
29th Marine Commandant Al Gray's personal items set for auction  Marine Corps Times

WA carbon auction demand drops, as prices remain lower - The Seattle Times
WA carbon auction demand drops, as prices remain lower  The Seattle Times

This vintage action figure set a record at auction. But your childhood toys may not be worth as much as you think - CNN
This vintage action figure set a record at auction. But your childhood toys may not be worth as much as you think  CNN

At Suffolk police vehicle auction, bids may start at $500 but pair pay $20G for a 2018 BMW - Newsday
At Suffolk police vehicle auction, bids may start at $500 but pair pay $20G for a 2018 BMW  Newsday

Manchester auctions off city lots to fund Affordable Housing Trust - WMUR Manchester
Manchester auctions off city lots to fund Affordable Housing Trust  WMUR Manchester

US treasury auctions off $22 billion of 30-year bonds at a high-yield of 4.403% - ForexLive
US treasury auctions off $22 billion of 30-year bonds at a high-yield of 4.403%  ForexLive

Croatia's CROPEX launches intraday auctions - SeeNews
Croatia's CROPEX launches intraday auctions  SeeNews

Sotheby’s, Fanatics team up to offer rare sports trading card auctions - CNBC
Sotheby’s, Fanatics team up to offer rare sports trading card auctions  CNBC

Vivienne Westwood’s own wardrobe is going up for auction - CNN
Vivienne Westwood’s own wardrobe is going up for auction  CNN

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