Can Your Visitors Contact You From Your Website

Where's the contact button?! Believe it or not, some websites just DON'T WANT any visitors (even customers) to CONTACT them. There's no email address, no contact form, no NOTHING!

What if a potential customer wants to BUY something from your website but have a few question or doubts that he/she needs to ask you first? If you have a FAQ page, that's the first place he/she will definitely seek answers...but what if your FAQ page still can't provide the answers he/she seeks?

Don't care?! Not your problem?! Would rather prevent spam than going through all the trouble?!

If your website can't even provide even HANDLE the SIMPLEST form of communication, you will definitely lose lots of potential customers (even loyal customers) because simply can't contact you!

That's why the Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that don't even provide the most BASIC form of customer support. What if the product they bought is defective or they're having some trouble accessing it?

If you're HIDING your website's email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it using the same background color as your web page.

Example 1:

To contact us, send us an email to:

If you don't want to use an image, you can separate your email address so that it doesn't look like an email address to email harvester softwares...

Example 2:

To contact us, send us an email to: sales at ebookok dot com

This approach is NOT recommended, because some visitors will actually send an email to sales at ebookok dot com without first changing it to [email protected]. Of course you can tell them to remove the at and replace it with @ and dot with "." before sending it.

Alternatively, you can create a web form that allows visitors to submit their question to your email DIRECTLY from your website. You will need a little PERL programming knowledge for this, or you can simply hire someone else to write it for you!

If you do use web form as the ONLY way to contact you, make sure (1000 percent) that the script is WORKING properly! Make sure you've set the permission for the script, no errors, etc.

Note: When scripting in Perl, usually a simple MISSING ";" or "{", or "}" or "Permission Not Set" errors are the main reason why your script is not functioning the way it should be! Always make sure your script is as BUG-FREE (not containing any errors) as possible!

When your visitors submitted their question to your through your website, it's a good idea to display a friendly message like: Thanks for submitting a question, I will be in touch with you shortly!

This is a good practise and it is highly recommended because your visitors will know that your script works and their question was indeed successfully submitted. Some websites don't even bother to add a simple message like: Your question was submitted.

They will just display a silly BLANK page or REDIRECT you back to their contact page or homepage...leaving you to wonder if your message was indeed submitted properly.

Always try to answer all emails ASAP and personally - within 24 hours. Customer service is IMPORTANT! Let them know that you care about them and they will be happy to do business with you! :-)

That's all for this article, have fun placing those contact link!

About The Author

Get fresh, weekly, up-to-date Internet Marketing Power Tips and Exclusive eBooks that will give you an unfair edge over your competitors here: http://www.ebookok.com/

MORE RESOURCES

People Locator find anyone in the USA

RELATED WEB SITE DESIGN ARTICLES: Eliciting Contructive Website Feedback "It's good.""You've done a nice job. Website Design Basic Concepts So, what's in a website design anyway? And, how do you get a design that is appealing to the broad and varied tastes of all those Internet surfers out there?This is critical. Your website design is the first impression you make on your customers and visitors. Design vs Content: Who is KING? Well it is not Elvis, that's for sure.I am a firm advocate of good design but most of the time people tend to interpret design as amazing graphics and astounding visuals they tend to forget that design is the culmination of every aspect of good and effective presentation into one. Why Do Images Disappear from a Webpage? In learning webpage design, I encountered many problems that took lots of practice to resolve. Although, I was building web pages using Microsoft Frontpage on my home computer, I used to face lots of issues after uploading the webpage to my website. Are You A Bill Clinton Webmaster? One of the most frequent question I get asked about my ebook, Don't Get Banned BY The Search Engines, is whether I amended it to include post-Florida Google. "Florida" is the code name that search engine optimizer wizards gave to a November, 2003, shakeup at Google that left many webmasters covering themselves up with makeshift fig leaves while dangling upside down above the proverbial crocodile moat. What Does Your Website Say About Your Business? QUESTION: My business is very small, just me and two employees, and our product really can't be sold online. Do I really need a website? -- Robin C. Web Design Tips To Boost Your Sales The way you design your web site affects your visitors' online experience. As each visitor to your site is a potential customer, the easier they find your web site to use and the more they enjoy being on it, the higher the chance that they will make a purchase. Breathe New Life Into Your Half-dead Website By Using Words That Sell This article may come as a surprise to you.Especially since it is written by a web designer. User Experience and Search Engines: If Your Home Page Could Only Talk Dear web site visitor.I can't tell you how glad I am that you found my website. Ten Steps to a Winning Home Page There's no doubt about it - the first page your site visitors see is the most important page of your website. If your home page isn't appealing, chances are the rest of your pages will never even be seen by your visitors. 10 Tips for Killer Website Design Does website design make a difference in how long people will visit your website or if they'll stay and shop? You bet. You've seen the websites that scream "bad idea" and you know those folks are losing potential customers to their ineffective website design. Online Advertising: 10 Tricky Secrets To Keep Visitors Glued To Your Website And Increase Sales It is common sense.The more time people spend at your web site, the more likely they will know more about your products and services. How To Rescue Your Graphic Design Project When All Else Fails Whether you're giving a critical sales presentation to a client, producing visuals for a meeting, event, trade show or seminar, or unveiling the new company logo before an audience of shareholders, top-notch graphics will help ensure that you, your products, and your message receive the attention they deserve.Yet when you decide to do the graphics in-house to reduce turnaround time or cut expenses, those logos, photos, charts, graphs, pictures, timelines, illustration, etc. Web Design: Should You Hire Someone or Do It Yourself? So you need a website. You are not sure if you should hire someone or learn HTML and do it yourself. Cheap Web Design In London Due to the large number of people offering web design services in London, there is always a bargain to be found. Website design firms in London are in a very competitive market and some offer some great deals at various times of the year. 5 Easy Ways to Improve Your Website When designing your website, remember to avoid useless and confusing features, however "cool" they may seem to be. Usually, keeping things simple and consistent are the best way to go. Website Design: Secrets Of Professional Website Designers Revealed What colors do you have at your website? Can they make a difference in the number of sales that you generate? Can the use of the right colors in your website design actually increase your sales? The answer is yes! So pay attention to these website design secrets. When people see certain colors they can change their emotion or they can symbolize things related to the colors. How To Write An Effective FAQ Page Websites that have multiple pages usually have a Frequently Asked Question (FAQ) page. There are several good reason why you should have one. Web Designing Tips Easy That's how you'd like life to be, right? Especially when you're creating a website on your own. But that doesn't mean you want the site to look severe and just functional. Don't Lose The Sale In The Internets Last Three Feet In retailing there is a saying that sales are made in the last three feet. What this means is that no matter what you have done with your marketing, the final purchase decision is made when a customer is in-store, with the product in front of them.