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From eBay Zero to Power-Selling Hero: Using Feedback Effectively


When I talk about feedback to new eBay sellers, I usually compare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives.

If you were planning to eat at a restaurant and you found a bunch of notes in big, red marker that said the food was moldy; the waiter dumped hot coffee on me on purpose; and the manager chased me out of the store with a gun, you probably wouldn't go there--or at least you'd think twice about it.

And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the local jeweler's door that said I bought an engagement ring. The diamonds were fake. And the owner refused to give me a refund, you would drive out of town to another jeweler.

Feedback is a powerful tool that will ensure either your success or failure selling on eBay. This is why it is so important to use feedback carefully. You should do everything possible to see that each of the following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback, b) mutually-withdrawn feedback, or c) neutral feedback.

A lot of eBay sellers have a written feedback policy that requires the buyer to post feedback if they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forces people who wouldn't otherwise give feedback to do so.

I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback.

In the example I used above, giving negative feedback to a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see.

Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer.

Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business?

. . .again, this is why it is so important to avoid these exchanges altogether.

In general, it is pretty easy to avoid negative feedback as an eBay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customers whenever there is a problem, you shouldn't ever have to worry about negative feedback.

http://www.workathomerightnow.net/eBay.html - Written by Isaiah Hull, author of "How to Profit on eBay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!


TODAYS NEWS BY OFFICEJAX FREE ADVERTISING AND AD EXCHANGE SOLUTIONSMORE RESOURCES updated Sun. June / 23 / 2024

Watch Collectors Drawn to Modern and Trophy Timepieces at New York Auctions - Barron's
Watch Collectors Drawn to Modern and Trophy Timepieces at New York Auctions  Barron's

Stephen Sondheim: Inside the auction that stunned even the auctioneer. - Slate
Stephen Sondheim: Inside the auction that stunned even the auctioneer.  Slate

ProZorro.Sale has already hosted 35,000 auctions for lease of state and municipal property - Ukrinform
ProZorro.Sale has already hosted 35,000 auctions for lease of state and municipal property  Ukrinform

Coyotes slam cancellation of Arizona land auction - ESPN
  1. Coyotes slam cancellation of Arizona land auction  ESPN
  2. Auction eyed for Arizona Coyotes arena land canceled  Arizona Sports
  3. Nixed Land Auction Puts Coyotes' Future in Further Jeopardy  Yahoo Sports

Totaled Tesla Cybertrucks making their way to auction - TESLARATI
Totaled Tesla Cybertrucks making their way to auction  TESLARATI

Rare Beatles single could sell for £9,000 during auction in Essex - BBC.com
Rare Beatles single could sell for £9,000 during auction in Essex  BBC.com

Birmingham-Southern selling statues, furniture and more in online auction - AL.com
Birmingham-Southern selling statues, furniture and more in online auction  AL.com

US Treasury receives $556.7 million from auction of airline warrants - Reuters
US Treasury receives $556.7 million from auction of airline warrants  Reuters

Historic Lake Superior lighthouse sold at auction 5 years ago is available once again - MPR News
Historic Lake Superior lighthouse sold at auction 5 years ago is available once again  MPR News

Paula Rego ‘masterpiece’ may set record for artist at Sotheby’s auction - The Guardian
Paula Rego ‘masterpiece’ may set record for artist at Sotheby’s auction  The Guardian

Toyota Material Handling auctions pink forklift for breast cancer awareness - American Rental Association
Toyota Material Handling auctions pink forklift for breast cancer awareness  American Rental Association

Paris Match auctions NFTs to commemorate the magazine's 75th year - crypto.news
Paris Match auctions NFTs to commemorate the magazine's 75th year  crypto.news

This Rare Proof of ‘Harry Potter’ Misspells J.K. Rowling’s Name. Now It’s Headed to Auction. - Robb Report
This Rare Proof of ‘Harry Potter’ Misspells J.K. Rowling’s Name. Now It’s Headed to Auction.  Robb Report

San Angelo surplus equipment auction closes June 24 - ConchoValleyHomepage.com
San Angelo surplus equipment auction closes June 24  ConchoValleyHomepage.com

CarMax to build dealer auction center in New Kent - RichmondBizSense
CarMax to build dealer auction center in New Kent  RichmondBizSense

US Treasury Obtains Over $556 Million From Airline Stock Warrants Auction - Simple Flying
US Treasury Obtains Over $556 Million From Airline Stock Warrants Auction  Simple Flying

Drachenblut M.O and Vilemena, Best Selling Dressage Foals in Next Westfalian Online Auction of 2024 - | Eurodressage
Drachenblut M.O and Vilemena, Best Selling Dressage Foals in Next Westfalian Online Auction of 2024  | Eurodressage

Germany auctions North Sea wind farm rights for €3 billion - Yahoo Finance
Germany auctions North Sea wind farm rights for €3 billion  Yahoo Finance

Coyotes land auction primer: All you need to know on June 27 - PHNX Sports
Coyotes land auction primer: All you need to know on June 27  PHNX Sports

TotalEnergies, EnBW win in $3.2 billion offshore wind site auction - Reuters
TotalEnergies, EnBW win in $3.2 billion offshore wind site auction  Reuters

74 Acre Guthrie County Farmland Auction on June 28th - KSOM
74 Acre Guthrie County Farmland Auction on June 28th  KSOM

July 28 report: Selected Western livestock auctions | Livestock Auctions - Capital Press
July 28 report: Selected Western livestock auctions | Livestock Auctions  Capital Press

Late actor Nehemiah Persoff’s paintings up for auction in SLO County. What’s for sale? - San Luis Obispo Tribune
Late actor Nehemiah Persoff’s paintings up for auction in SLO County. What’s for sale?  San Luis Obispo Tribune

Is It Too Late To Consider Buying Auction Technology Group plc (LON:ATG)? - Yahoo Finance
Is It Too Late To Consider Buying Auction Technology Group plc (LON:ATG)?  Yahoo Finance

Billionaire Pierre Chen Auctions Off Multimillion-Dollar Wine Collection - Food & Wine
Billionaire Pierre Chen Auctions Off Multimillion-Dollar Wine Collection  Food & Wine

Two domain name auctions end this week - Domain Name Wire
Two domain name auctions end this week  Domain Name Wire

Elite Auctions Presents Rare 8,250-SF Luxury Turnkey - GlobeNewswire
Elite Auctions Presents Rare 8,250-SF Luxury Turnkey  GlobeNewswire

A Rediscovered David Hockney Drawing Heads to Auction After 15 Years in Private Hands - artnet News
A Rediscovered David Hockney Drawing Heads to Auction After 15 Years in Private Hands  artnet News

Hal Seeger and Bill Williams' G.I. Jane Comic Book, Up for Auction - Bleeding Cool News
Hal Seeger and Bill Williams' G.I. Jane Comic Book, Up for Auction  Bleeding Cool News

Illinois' unclaimed property auction begins with $2 bills, a Pickup truck and more - NBC Chicago
Illinois' unclaimed property auction begins with $2 bills, a Pickup truck and more  NBC Chicago

Land auction for site of proposed Arizona Coyotes arena postponed - Arizona's Family
Land auction for site of proposed Arizona Coyotes arena postponed  Arizona's Family

Update to the Feiffer Collection Auction – The Daily Cartoonist - The Daily Cartoonist
Update to the Feiffer Collection Auction – The Daily Cartoonist  The Daily Cartoonist

From Goodwill to an auction house: A lost Onderdonk painting is now up for grabs - The Dallas Morning News
From Goodwill to an auction house: A lost Onderdonk painting is now up for grabs  The Dallas Morning News

Auction being held for Birmingham-Southern College items - WIAT - CBS42.com
Auction being held for Birmingham-Southern College items  WIAT - CBS42.com

Moecker Auctions, Inc. Selected by Trustee Robert Furr to Liquidate $18 Million+ in Assets from Electriq Power Holdings Ch. 7 Bankruptcy - CleanTechnica
Moecker Auctions, Inc. Selected by Trustee Robert Furr to Liquidate $18 Million+ in Assets from Electriq Power Holdings Ch. 7 Bankruptcy  CleanTechnica

This Rare Proof of 'Harry Potter' Misspells J.K. Rowling's Name. Now It's Headed to Auction. - Yahoo Lifestyle Australia
This Rare Proof of 'Harry Potter' Misspells J.K. Rowling's Name. Now It's Headed to Auction.  Yahoo Lifestyle Australia

Auction for north Phoenix land sought by former Arizona Coyotes owner canceled - FOX 10 News Phoenix
Auction for north Phoenix land sought by former Arizona Coyotes owner canceled  FOX 10 News Phoenix

State Cancels Land Auction Crucial to Potential Arizona Coyotes Reactivation - Sports Illustrated
State Cancels Land Auction Crucial to Potential Arizona Coyotes Reactivation  Sports Illustrated

Arizona Coyotes 'exploring' legal options after land auction canceled - Arizona Sports
Arizona Coyotes 'exploring' legal options after land auction canceled  Arizona Sports

WA carbon prices lower than expected in second year of auctions - Crosscut
WA carbon prices lower than expected in second year of auctions  Crosscut

Hampshire Mall auction still set for Thursday - MassLive.com
Hampshire Mall auction still set for Thursday  MassLive.com

Coyotes say state canceling land auction 'seriously jeopardizes' pro hockey in Arizona - The Arizona Republic
Coyotes say state canceling land auction 'seriously jeopardizes' pro hockey in Arizona  The Arizona Republic

Hackers Auction Off Stolen LendingTree Consumers' Data - Yahoo Finance
Hackers Auction Off Stolen LendingTree Consumers' Data  Yahoo Finance

Suffolk police to auction off sailboat discovered adrift in Bellport Bay - News 12 Long Island
Suffolk police to auction off sailboat discovered adrift in Bellport Bay  News 12 Long Island

Land auction for site of proposed Arizona Coyotes arena postponed - Arizona's Family
Land auction for site of proposed Arizona Coyotes arena postponed  Arizona's Family

Unclear what 'successful' means after Secor Mansion auction - Toledo Blade
Unclear what 'successful' means after Secor Mansion auction  Toledo Blade

Stunning sea island auctions show auctioning is becoming popular – NAVA Propertymark - IFA Magazine
Stunning sea island auctions show auctioning is becoming popular – NAVA Propertymark  IFA Magazine

Suitors line up for auction of 46-acre Hampshire Mall, but lender has winning bid - MassLive.com
Suitors line up for auction of 46-acre Hampshire Mall, but lender has winning bid  MassLive.com

The Romance of Lev Gleason's Boy Loves Girl, Up for Auction - Bleeding Cool News
The Romance of Lev Gleason's Boy Loves Girl, Up for Auction  Bleeding Cool News

The Largest Private Wine Collection Ever Auctioned Is Heading to Sotheby’s - Robb Report
The Largest Private Wine Collection Ever Auctioned Is Heading to Sotheby’s  Robb Report

Auction For Possible Coyotes Arena Land Canceled - Front Office Sports
Auction For Possible Coyotes Arena Land Canceled  Front Office Sports

Vivienne Westwood's Personal Collection Heads to Auction at Christie's London - Observer
Vivienne Westwood's Personal Collection Heads to Auction at Christie's London  Observer

Downtown LA's 'Graffiti Towers' Headed to Foreclosure Auction - Commercial Observer
Downtown LA's 'Graffiti Towers' Headed to Foreclosure Auction  Commercial Observer

Auction delayed for land sought by Arizona Coyotes - 12news.com KPNX
Auction delayed for land sought by Arizona Coyotes  12news.com KPNX

In the Margins | Braving auction anxieties in support of Gig Harbor's working waterfront - Gig Harbor Now
In the Margins | Braving auction anxieties in support of Gig Harbor's working waterfront  Gig Harbor Now

Some of Buffalo Trace’s Most Coveted Bourbons Are Up for Auction - Robb Report
Some of Buffalo Trace’s Most Coveted Bourbons Are Up for Auction  Robb Report

Judy Garland Museum Is Raising Money to Bid on Stolen Ruby Slippers - The New York Times
Judy Garland Museum Is Raising Money to Bid on Stolen Ruby Slippers  The New York Times

Nigeria oil licence auction attracts huge interest, regulator says - Reuters
Nigeria oil licence auction attracts huge interest, regulator says  Reuters

Land auction canceled for Coyotes' ownership group - Arizona's Family
Land auction canceled for Coyotes' ownership group  Arizona's Family

Auction canceled for land sought by Arizona Coyotes - KVOA Tucson News
Auction canceled for land sought by Arizona Coyotes  KVOA Tucson News

The stolen ruby slippers will be up for auction. Minnesota wants them back - NPR
The stolen ruby slippers will be up for auction. Minnesota wants them back  NPR

Roncalli Pierside Auction in Manitowoc raises over $310K in 2024 - Herald Times Reporter
Roncalli Pierside Auction in Manitowoc raises over $310K in 2024  Herald Times Reporter

THE NUTTY ASSESSOR: Auction for Jerry Lewis’ Vegas House Starts at $1M - Casino.Org News
THE NUTTY ASSESSOR: Auction for Jerry Lewis’ Vegas House Starts at $1M  Casino.Org News

Govt to launch fourth tranche of auction for critical and strategic mineral blocks on Monday - MSN
Govt to launch fourth tranche of auction for critical and strategic mineral blocks on Monday  MSN

Singapore Developers Shun Land Auctions As Housing Demand Slumps - Forbes
Singapore Developers Shun Land Auctions As Housing Demand Slumps  Forbes

Betty and Veronica in Their Own Series, Up for Auction - Bleeding Cool News
Betty and Veronica in Their Own Series, Up for Auction  Bleeding Cool News

French auction results are not the new benchmark for floating wind in Europe - WindEurope
French auction results are not the new benchmark for floating wind in Europe  WindEurope

These are the most expensive Yayoi Kusama artworks ever sold at auctions - Prestige Online Singapore
These are the most expensive Yayoi Kusama artworks ever sold at auctions  Prestige Online Singapore

Steward pushes back deadlines for sale, auction for some of its hospitals - WFMJ
Steward pushes back deadlines for sale, auction for some of its hospitals  WFMJ

Produce auctions across Missouri connect rural farmers to urban sellers and local restaurants - KCUR
Produce auctions across Missouri connect rural farmers to urban sellers and local restaurants  KCUR

US Treasury receives $556.7 million from auction of airline warrants By Reuters - Investing.com
US Treasury receives $556.7 million from auction of airline warrants By Reuters  Investing.com

Salvage Auto Auctions Opportunity for Growth - William Blair
Salvage Auto Auctions Opportunity for Growth  William Blair

Should the UK scrap offshore wind auctions? Industry chiefs debate 'stick of dynamite' issue - Recharge
Should the UK scrap offshore wind auctions? Industry chiefs debate 'stick of dynamite' issue  Recharge

FWP accepting proposals for 2025 hunting license auctions - NBC Montana
FWP accepting proposals for 2025 hunting license auctions  NBC Montana

Original cover illustration of the first edition of Harry Potter on auction - FRANCE 24 English
Original cover illustration of the first edition of Harry Potter on auction  FRANCE 24 English

Staten Island Ferry: ‘Bid’ farewell, Barberi boat sells at auction - SILive.com
Staten Island Ferry: ‘Bid’ farewell, Barberi boat sells at auction  SILive.com

Auction for potential Arizona Coyotes arena site canceled again | Daily Independent - Daily Independent
Auction for potential Arizona Coyotes arena site canceled again | Daily Independent  Daily Independent

Tonya Harding's skating costume after infamous Nancy Kerrigan attack could be yours at auction - New York Post
Tonya Harding's skating costume after infamous Nancy Kerrigan attack could be yours at auction  New York Post

Early self-produced Taylor Swift CD sells for $12K at auction - Live 95.5
Early self-produced Taylor Swift CD sells for $12K at auction  Live 95.5

Sotheby’s, Fanatics team up to offer rare sports trading card auctions - CNBC
Sotheby’s, Fanatics team up to offer rare sports trading card auctions  CNBC

Sondheim Memorabilia, Furniture, and More Go Up for Auction June 18 - Playbill
Sondheim Memorabilia, Furniture, and More Go Up for Auction June 18  Playbill

Hodinkee Geneva Spring Watch Auction Recap 2024 - HODINKEE
Hodinkee Geneva Spring Watch Auction Recap 2024  HODINKEE

State Land Department cancels Coyotes-led land auction scheduled for next week - ABC15 Arizona in Phoenix
State Land Department cancels Coyotes-led land auction scheduled for next week  ABC15 Arizona in Phoenix

5 Takeaways From the Spring Art Auctions: $20 Million Is the New $50 Million - The New York Times
5 Takeaways From the Spring Art Auctions: $20 Million Is the New $50 Million  The New York Times

Manchester auctions off city lots to fund Affordable Housing Trust - WMUR Manchester
Manchester auctions off city lots to fund Affordable Housing Trust  WMUR Manchester

Arizona Coyotes land auction canceled - Phoenix Business Journal
Arizona Coyotes land auction canceled  Phoenix Business Journal

US plans 12 offshore wind auctions over five years - Reuters
US plans 12 offshore wind auctions over five years  Reuters

Phillips Leads Spring Auctions in Hong Kong With $12.6 M. Basquiat Painting - ARTnews
Phillips Leads Spring Auctions in Hong Kong With $12.6 M. Basquiat Painting  ARTnews

Arizona State Land Department Delays June 27th Auction - Inside The Rink
Arizona State Land Department Delays June 27th Auction  Inside The Rink

Auction Scheduled for Bankrupt Oceanwide Plaza in September - The Real Deal
Auction Scheduled for Bankrupt Oceanwide Plaza in September  The Real Deal

US Treasury sets $492 million minimum price for airline warrants auctions - Reuters
US Treasury sets $492 million minimum price for airline warrants auctions  Reuters

Mercedes 500SL Owned by Sir Stirling Moss Is Auction Bound - Autoweek
Mercedes 500SL Owned by Sir Stirling Moss Is Auction Bound  Autoweek

Waldorf Astoria in D.C. pulled from auction block - The Business Journals
Waldorf Astoria in D.C. pulled from auction block  The Business Journals

Oldest Christian Manuscript with 1 Peter and Jonah Sold at Auction for $3.9M - CBN.com
Oldest Christian Manuscript with 1 Peter and Jonah Sold at Auction for $3.9M  CBN.com

Coyotes fume over canceled land auction | Outdoors | news-shield.com - News-shield
Coyotes fume over canceled land auction | Outdoors | news-shield.com  News-shield

Banksy rat collection could fetch £120k at auction - BBC.com
Banksy rat collection could fetch £120k at auction  BBC.com

Sweet Bonus: Rare 1959 Dad's Cookies Cards at Auction - Sports Collectors Daily
Sweet Bonus: Rare 1959 Dad's Cookies Cards at Auction  Sports Collectors Daily

Illinois treasurer unclaimed property: Online auction starts Monday, Mike Frerichs' office says - WLS-TV
Illinois treasurer unclaimed property: Online auction starts Monday, Mike Frerichs' office says  WLS-TV

India to hold auction for spectrum worth ₹96,318 crore on Tuesday | Mint - Mint
India to hold auction for spectrum worth ₹96,318 crore on Tuesday | Mint  Mint

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