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Seven Ways to Improve Your Results with Follow-up


What follows is a bold statement, but sometimes it takes a bold statement to get people's attention.

One of the most important and yet overlooked skills in business today is follow-up.

This applies to many parts of our business: Customer service and care, marketing, leadership, networking, branding, and more. It is a habit and a discipline that, when used effectively and regularly, will change your results and your life.

Here are seven ways to incorporate more follow-up into your practices - and therefore seven ways to increase your results.

1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads "Who do I need to thank today?" Who do you need to thank today?

2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.

3. Keep track. You've given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago - so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn't just a one time deal - it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.

4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group's progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.

5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday - live or on their voice mail. I have done this occasionally in the past - but have made it a more normal part of my routine as well. Why? Because it makes people smile. Your kids and paren'ts expect a happy birthday wish, but do your Customers? Your employees? Your vendors? Maybe you don't sing, but you can still wish people happy anniversary, happy birthday or happy St. Patrick's Day - especially if they are Irish!

6. Share information you know matters to them. Have a colleague who has a rose garden? Send them the article about roses that you read last week. Have a co-worker who graduated from a certain college? Congratulate them when his team wins the big game. Have a Customer who loves tennis? Send them a link to the website you heard about that helps people improve their game. You get the idea. Follow-up by giving people information or comments that they know is just for them.

7. Have a plan. I have a process to call and track my conversations with my key contacts regularly. We have a process to connect with our most valued colleagues and Clients monthly. Our plan continues to be tweaked, but we have a plan because we know how important follow-up is. What is your plan?

Within my seven suggestions I have shared examples from all phases of business in order to show how pervasive and how valuable follow-up can be.

There is little about it that is hard. Being exceptionally good at follow-up requires focus, dedication, discipline, and a decision to do it. If you will make the decision you will become a more effective leader or supervisor. You will become a better networker. You will have greater sales. You will retain your relationships longer.

Any of these are reasons enough to make this decision. All of them put together prove my initial bold statement:

"One of the most important and yet overlooked skills in business today is follow-up."

Where are you going to start?

Kevin Eikenberry is Chief Potential Officer of The Kevin Eikenberry Group (http://KevinEikenberry.com), a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. To receive your free special report on "Unleashing Your Potential" go to http://www.kevineikenberry.com/uypw/index.asp or call us at (317) 387-1424 or 888.LEARNER.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Tue. March / 09 / 2021
Coronavirus: Ayurvedic home remedies for mild COVID symptoms (cough, fever and tiredness), by an Ayurvedi - Times of India
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Effective Home Remedies To Stop Nose Bleeding  Pragativadi

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COPD and cough: Link, treatment, and more  Medical News Today

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Sweaty palms, armpits and feet? Count on these Ayurvedic home remedies  The Indian Express

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Home Remedies: Try these natural remedies to tackle hearing loss  TheHealthSite

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Five effective home remedies to relieve sinus pain  Times of India

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Home remedies for acid reflux  Medical News Bulletin

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From pacifying dry cough to treating dental issues: Count on these easy home remedies using walnuts  The Indian Express

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Home Remedies For Hair Growth: How To Grow Hair Naturally With Good Food  NDTV Food

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Home Remedies For Low BP: 8 Easy Tips To Raise Low Blood Pressure  NDTV Food

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7 Best Home Remedies To Get Rid Pimples And Acne Naturally, Also Remove Acne Scars  Yahoo India News

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2 Easy home remedies that actually WORK and will give you long and luscious hair without expensive treatments  PINKVILLA

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Home remedies that cure a dry scalp  Times of India

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Want To Regrow Your Lost Hair? Here Are Some Of The Home Remedies With 100% Benefits  IWMBuzz

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Oral Thrush and Inhalers: Causes, Symptoms, and Treatment  Healthline

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4 Home Remedies Straight Off Dadi’s Kitchen To Fight Ailments  Femina

Have mild COVID symptoms? Ayurvedic doctor shares effective home remedies - The Indian Express
Have mild COVID symptoms? Ayurvedic doctor shares effective home remedies  The Indian Express

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3 Easy tips and helpful DIY home remedies to feel refreshed in the rising summer heat  PINKVILLA

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Skin Health: Celeb Nutritionist Pooja Makhija Shares 2 Easy Home Remedies To Get Rid Of Acne  NDTV Food

Remedies From Yiayia - GreekCityTimes.com
Remedies From Yiayia  GreekCityTimes.com

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Tension in Neck and Shoulders From Anxiety: 5 Home Remedies  Healthline

In Zimbabwe, Covid-19 vaccine competes with herbal remedies - Quartz Africa
In Zimbabwe, Covid-19 vaccine competes with herbal remedies  Quartz Africa

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Throwback to simpler skincare times: 5 basic home remedies that will help you get glowing skin  Times Now

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How to get clear skin  Chicago Tribune

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Korean Home Remedies And K-Beauty Tips To Get Dewy, Glass Skin At Home  NDTV Swirlster

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Farting Blood: 11 Causes, Treatments, Concerns, and More  Healthline

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Struggling with facial hair? Here are 3 simple home remedies to get rid of them  PINKVILLA

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Eliminate Bloating With These Simple Yet Effective Home Remedies  NDTV Doctor

Dogs should be taken to the vet if poisoned, not treated with at-home remedies - AFP Factcheck
Dogs should be taken to the vet if poisoned, not treated with at-home remedies  AFP Factcheck

Readers use a splash of amber Listerine for athlete’s foot - Houston Chronicle
Readers use a splash of amber Listerine for athlete’s foot  Houston Chronicle

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The 5 types of psoriatic arthritis  Medical News Today

Everything You Need to Know to Start a Natural Skin Care Routine - Healthline
Everything You Need to Know to Start a Natural Skin Care Routine  Healthline

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Tickle in Ear: Causes, Treatments, Prevention, and More  Healthline

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How to get rid of silverfish with home remedies, Mrs Hinch top tips and more  Real Homes

5 Superb South American Herbs & Spices That Encourage Digestive Health - mindbodygreen.com
5 Superb South American Herbs & Spices That Encourage Digestive Health  mindbodygreen.com

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Hives on face: Treatments, symptoms, causes, and outlook  Medical News Today

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Home remedies said to regain your sense of smell and taste after COVID  Extra.ie

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New York Times Restaurant Critic Tries To Regain Sense Of Smell After COVID-19  Texas Public Radio

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Throat irritation: Allerigies, cough, and more  Medical News Today

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Itchy Teeth: Possible Causes, and How to Treat It  Healthline

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Fever with allergies: Is it possible, other causes, and treatment  Medical News Today

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One of NC’s most COVID-stricken ZIP codes is in Raleigh. Meet the people who live there.  Raleigh News & Observer

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How to pass a drug test for weed–the ultimate guide Leafly Staff  Leafly

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Acne Between Eyebrows: Causes, Treatment, and Prevention  Healthline

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3 Easy ways to use honey in your skincare and haircare routine for the ultimate moisturisation  PINKVILLA

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Remodeled Port Huron Dog Wash open 24 hours, has dog treat vending machine  The Times Herald

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Can a UTI Delay Your Period? What Research Says  Healthline

A splash of Listerine for athlete's foot | Peoples Pharmacy | swoknews.com - The Lawton Constitution
A splash of Listerine for athlete's foot | Peoples Pharmacy | swoknews.com  The Lawton Constitution

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Coronavirus home remedies: Treatment options and when to seek help  Medical News Today

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Home Remedies Using Apple Cider Vinegar | INTEGRIS  Integris

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Home Remedies and Lifestyle Changes to Help Your Back Pain  Health Essentials from Cleveland Clinic

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Does peanut butter cause acne? Everything to know  Medical News Today

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6 home remedies for asthma  Medical News Today

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Can home remedies help my sciatica? - Harvard Health  Harvard Health

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Easy home remedies to cure sore throat  The Indian Express

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Tired of Cough Drops? Try These 5 Home Remedies for Cough  EcoWatch

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Home remedies for insomnia: 9 options  Medical News Today

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6 home remedies to relieve headaches naturally  INSIDER

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6 natural home remedies to get rid of nausea  INSIDER

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Turning Food into Home Remedies Is My Love Language  Bon Appetit

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10 home remedies to get relief from cough  Times of India

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Fighting the Sniffles? Try These Traditional Indian Cold Remedies  Healthline

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Don't Slip! Try These Home Remedies For Removing Ice  Spectrum News

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Best home remedies for sunburn, according to dermatologists  TODAY

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Coronavirus: Indians seek ancient home remedies to boost immunity  South China Morning Post

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Survey: Americans turn to at-home remedies to avoid ER visits  KTNV Las Vegas

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Home Remedies That Work  WebMD

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The best home remedies for asthma, like breathing exercises and natural herbs  INSIDER

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9 clinically proven natural remedies for common ailments  MD Linx

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Home remedies for vaginal itching: Treatment, causes, and prevention  Medical News Today

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Dangerous Home Remedies for COVID-19  Everyday Health

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What to take for nausea: What medications and home remedies work well?  Medical News Today

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Viral post claims several at-home COVID-19 remedies work, health officials can't back them  WXOW.com

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5 effective home remedy for shortness of breath  Times of India

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Home remedies for common cold  Times of India

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How to get rid of dark neck: 5 effective home remedies  India Today

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8 science-backed home remedies to soothe coughing naturally, according to doctors  INSIDER

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VERIFY: Can at-home remedies help treat COVID-19?  WCNC.com

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6 Foods And Home Remedies To Combat Acidity - Expert Reveals  NDTV Food

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Dry eyelids: Causes, treatments, and home remedies  Medical News Today

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5 natural home remedies to get rid of cold sores fast  INSIDER

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Goodbye dull skin: 5 simple home remedies to rejuvenate your skin  Hindustan Times

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The 4 best home remedies to cure your hangover naturally - Insider  INSIDER

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Best home remedies to treat herpes: Examples and research  Medical News Today

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Simple and effective home remedies for constipation  Times of India

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Is There a Home Remedy for Pink Eye?  Verywell Health

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Liver Detox Home Remedy: Do Cleanses Work? Steps to Take  Healthline

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Stomach ache? Here are some home remedies from a nutritionist  The Indian Express

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Sciatica pain treatment: Medical options, exercises, and home remedies  Medical News Today

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Prevent dehydration with these easy home remedies  The Indian Express

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7 Natural Home Remedies for Your Dog  Treehugger

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5 of the best home remedies for acid reflux  INSIDER

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The 5 best home remedies for poison ivy, according to dermatologists - Insider  INSIDER

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Smelly Scalp Causes, Natural Remedies, Medical Treatment  Healthline

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Witch Hazel for Sunburn and Other Natural Home Remedies  Healthline

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Bad Home Remedies for COVID-19  U.S. News & World Report

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5 simple home remedies to fight cold and flu  Times of India

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Helpful herbs: Stay ahead of this year’s cold, Covid, flu season with home remedies  Burlington Times News

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The 3 best natural home remedies for kidney stones  INSIDER

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