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10 Dos and Don'ts Of Customer Services


Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However, you should prepare yourself for the occasional hot tempered emails, regardless of whether their comments are unreasonable or not.

Five Do's Of Good Customer Services

1. Thank them for contacting customer support in the opening sentence of your reply messages.

2. Ask for further clarification if you are unsure of their requirements. Suggest some extra details to answer their query more effectively.

3. Address the support question within 24 hours of receiving their message to avoid unnecessary confrontation and dissatisfaction.

4. Offer further support if they require it and provide a sincere thanks for their custom. Also confirm that their message has been received and when they should expect a response.

5. Be apologetic to their needs and offer complete support and reassurance. However if a customer is still unsatisfied with their order offer them a replacement or refund.

Five Don'ts Of Customer Services

1. Don't use abrasive words in your email. Always remain calm, courteous and professional.

2. Don't leave the problem unresolved or unanswered because you are offended by their tone or for any other reason whatsoever.

3. Don't neglect your customers by repeatedly delaying your response times. This will lead to negative feedback for your company and will inevitably cost you sales and damage your company's reputation.

4. Don't allow a customer to bully you into doing something irrational or unethical just to please them.

5. Don't lie to a customer about your product. Make sure your description and terms are clear and are easily accessible on your Sales Page, Thank You Page and receipts.

Summary

Provide valuable information about your commitment to providing high levels of support by supplying your dedicated email address, fax, telephone number and mailing address. Place your company's customer services details on your "Sales Letter Page" and the "Thank You Page" (after orders are paid for and completed). This helps to reassure the customer that they will be able to contact you for ongoing help and support throughout the order process and after sales.

Once you have established a customer services support details you must ensure that all enquires are handled quickly and efficiently. If the enquiry needs more time to look up an order then send a confirmation email to let customers know that you have received their message and will get back to them in good time.

Unreasonable delays in response times can irritate customers so it is important to address problems any questions within 24 hours to avoid negative feedback.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Wed. March / 03 / 2021
Home Remedies and Lifestyle Changes to Help Your Back Pain - Health Essentials from Cleveland Clinic
Home Remedies and Lifestyle Changes to Help Your Back Pain  Health Essentials from Cleveland Clinic

In Zimbabwe, Covid-19 vaccine competes with herbal remedies - Quartz Africa
In Zimbabwe, Covid-19 vaccine competes with herbal remedies  Quartz Africa

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Struggling with facial hair? Here are 3 simple home remedies to get rid of them  PINKVILLA

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Home Remedies For Low BP: 8 Easy Tips To Raise Low Blood Pressure  NDTV Food

My Upbringing Introduced Me to the Healing Power of Natural Home Remedies - Well+Good
My Upbringing Introduced Me to the Healing Power of Natural Home Remedies  Well+Good

Home Remedies For Hair Growth: How To Grow Hair Naturally With Good Food - NDTV Food
Home Remedies For Hair Growth: How To Grow Hair Naturally With Good Food  NDTV Food

Five effective home remedies to relieve sinus pain - Times of India
Five effective home remedies to relieve sinus pain  Times of India

Home remedies that cure a dry scalp - Times of India
Home remedies that cure a dry scalp  Times of India

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Have mild COVID symptoms? Ayurvedic doctor shares effective home remedies  The Indian Express

Sweaty palms, armpits and feet? Count on these Ayurvedic home remedies - The Indian Express
Sweaty palms, armpits and feet? Count on these Ayurvedic home remedies  The Indian Express

Suffering from sinusitis? Try these effective home remedies to relieve pain, congestion - Times Now
Suffering from sinusitis? Try these effective home remedies to relieve pain, congestion  Times Now

Effective Home Remedies to Treat Heat Stroke - Pragativadi
Effective Home Remedies to Treat Heat Stroke  Pragativadi

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3 Easy tips and helpful DIY home remedies to feel refreshed in the rising summer heat  PINKVILLA

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Stomach ache? Here are some home remedies from a nutritionist  The Indian Express

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Oral Thrush and Inhalers: Causes, Symptoms, and Treatment  Healthline

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Korean Home Remedies And K-Beauty Tips To Get Dewy, Glass Skin At Home  NDTV Swirlster

Sciatica pain treatment: Medical options, exercises, and home remedies - Medical News Today
Sciatica pain treatment: Medical options, exercises, and home remedies  Medical News Today

Effective and natural home remedies that can help you get rid of facial hair - Asianet News English
Effective and natural home remedies that can help you get rid of facial hair  Asianet News English

Coronavirus Vaccine: Home Remedies For Side-Effects - India.com
Coronavirus Vaccine: Home Remedies For Side-Effects  India.com

EXCLUSIVE: Raashi Khanna spills all her HELPFUL skincare and haircare home remedies; WATCH - PINKVILLA
EXCLUSIVE: Raashi Khanna spills all her HELPFUL skincare and haircare home remedies; WATCH  PINKVILLA

Home Remedies For Psoriasis - IWMBuzz
Home Remedies For Psoriasis  IWMBuzz

Throwback to simpler skincare times: 5 basic home remedies that will help you get glowing skin - Times Now
Throwback to simpler skincare times: 5 basic home remedies that will help you get glowing skin  Times Now

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Eliminate Bloating With These Simple Yet Effective Home Remedies  NDTV Doctor

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Tickle in Ear: Causes, Treatments, Prevention, and More  Healthline

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Stress, pandemic & Covid may be the reason for constant hair fall. Some home remedies & quick fixes  Economic Times

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Tension in Neck and Shoulders From Anxiety: 5 Home Remedies  Healthline

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The decline of US soft power? Last year's ranking leader, America plummets down the Global Soft Power Index  PRNewswire

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Eight Effective Home Remedies For Constipation  Pragativadi

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The 5 types of psoriatic arthritis  Medical News Today

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Get rid of under eye bags and dark circles with THESE 3 simple home remedies  PINKVILLA

Foot care: Heal cracked feet with these home remedies - Asianet News English
Foot care: Heal cracked feet with these home remedies  Asianet News English

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Dry eyes at night: Causes, treatments, and natural remedies  Medical News Today

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Easy and natural ways to lighten facial scars  Times Now

Fact check: No, Coca-Cola does not get rid of head lice. That's a myth. - USA TODAY
Fact check: No, Coca-Cola does not get rid of head lice. That's a myth.  USA TODAY

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Burning Sensation in Your Upper Back: 8 Causes and Treatments  Healthline

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Is Masturbation a Hangover Cure?  InsideHook

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Can’t Get Rid of Stubborn Stains? Here are 5 Helpful Home Remedies  News18

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Try these natural remedies to get rid of the 3 most common types of headaches  Jagran English

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Asteatotic Eczema: Symptoms, Causes, Treatment & More  Healthline

Try these easy ayurvedic remedies for back acne - The Indian Express
Try these easy ayurvedic remedies for back acne  The Indian Express

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How to pass a drug test for weed–the ultimate guide Leafly Staff  Leafly

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Skin Tag Removal: Why You Shouldn’t DIY  Health Essentials from Cleveland Clinic

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3 Easy ways to use honey in your skincare and haircare routine for the ultimate moisturisation  PINKVILLA

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Home Remedies to Keep Your Hair Shiny & Healthy Being at Home - Sentinelassam  The Sentinel Assam

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Can a UTI Delay Your Period? What Research Says  Healthline

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Jane Macdougall: The Bookless Club shares some home cures  Vancouver Sun

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What causes nausea? 12 common causes and their treatments  Medical News Today

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Say goodbye to itchy scalp and hair fall with these home remedies  Asianet Newsable

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How to reduce gallbladder pain and the symptoms of THIS condition  PINKVILLA

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How long does eczema last: Treatments and causes  Medical News Today

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Tips to Manage Psoriasis in Beard: Oils and More  Healthline

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It is possible to permanently cure dry eyes?  Medical News Today

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Coronavirus home remedies: Treatment options and when to seek help  Medical News Today

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Global Frontal Sinusitis Treatment Market Is Growing At A CAGR 5.06% 2021-2028 | Pfizer Inc., Merck  PharmiWeb.com

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Home Remedies Using Apple Cider Vinegar  Integris

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Can home remedies help my sciatica? - Harvard Health  Harvard Health

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6 home remedies for asthma  Medical News Today

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Easy home remedies to cure sore throat  The Indian Express

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Tired of Cough Drops? Try These 5 Home Remedies for Cough  EcoWatch

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Home remedies for insomnia: 9 options  Medical News Today

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6 home remedies to relieve headaches naturally  INSIDER

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10 home remedies to get relief from cough  Times of India

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Easy and affordable eyelash lift at home - All about lash lift  Times Now

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Turning Food into Home Remedies Is My Love Language  Bon Appetit

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6 natural home remedies to get rid of nausea  INSIDER

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Best home remedies for sunburn, according to dermatologists  TODAY

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Don't Slip! Try These Home Remedies For Removing Ice  Spectrum News

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Fighting the Sniffles? Try These Traditional Indian Cold Remedies  Healthline

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Dangerous Home Remedies for COVID-19  Everyday Health

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Home remedies for vaginal itching: Treatment, causes, and prevention  Medical News Today

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The best home remedies for asthma, like breathing exercises and natural herbs  INSIDER

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What to take for nausea: What medications and home remedies work well?  Medical News Today

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Home Remedies That Work  WebMD

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9 clinically proven natural remedies for common ailments  MD Linx

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5 effective home remedy for shortness of breath  Times of India

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Home remedies for common cold  Times of India

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Coronavirus: Indians seek ancient home remedies to boost immunity  South China Morning Post

8 science-backed home remedies to soothe coughing naturally, according to doctors - INSIDER
8 science-backed home remedies to soothe coughing naturally, according to doctors  INSIDER

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Best home remedies to treat herpes: Examples and research  Medical News Today

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VERIFY: Can at-home remedies help treat COVID-19?  WCNC.com

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Coronavirus: Study reveals 3 early signs of COVID-19 affecting your eyes  Times of India

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6 Foods And Home Remedies To Combat Acidity - Expert Reveals  NDTV Food

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Goodbye dull skin: 5 simple home remedies to rejuvenate your skin  Hindustan Times

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The 4 best home remedies to cure your hangover naturally - Insider  INSIDER

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Dry eyelids: Causes, treatments, and home remedies  Medical News Today

Simple and effective home remedies for constipation - Times of India
Simple and effective home remedies for constipation  Times of India

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Liver Detox Home Remedy: Do Cleanses Work? Steps to Take  Healthline

5 of the best home remedies for acid reflux - INSIDER
5 of the best home remedies for acid reflux  INSIDER

Is There a Home Remedy for Pink Eye? - Verywell Health
Is There a Home Remedy for Pink Eye?  Verywell Health

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5 natural home remedies to get rid of cold sores fast  INSIDER

The 5 best home remedies for poison ivy, according to dermatologists - Insider - INSIDER
The 5 best home remedies for poison ivy, according to dermatologists - Insider  INSIDER

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7 Natural Home Remedies for Your Dog  Treehugger

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Gum infection: Causes, treatment, home remedies, and more  Medical News Today

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10 Home Remedies That Really Work  Treehugger

Miracle home remedies for dry hair | Times of India - Times of India
Miracle home remedies for dry hair | Times of India  Times of India

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CBD cream for arthritis: Does it work?  Medical News Today

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How to treat acne scars: Home remedies  India Today

Bad Home Remedies for COVID-19 - U.S. News & World Report
Bad Home Remedies for COVID-19  U.S. News & World Report

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Helpful herbs: Stay ahead of this year’s cold, Covid, flu season with home remedies  Burlington Times News

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Health & Well-being 10 Surprising Home Remedies for Acid Reflux  Treehugger

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