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Never Sell Again: Get Repeat Business and Avoid the Need to Prospect


If you're a business owner, you know that repeat business is critical to your success. It also makes your life much easier because you can count on ongoing business without having to continuously find new prospects and convince them to hire you.

Here are seven ways to keep your customers coming back:

1. Take time to build a relationship

Learn to "visit" instead of being so professional that you appear rude. Pay attention when you meet with your customers. Learn about them and their lives. Notice what they hang on their walls and place on their desks. And don't just notice, comment on them. For instance, if your prospect or customer has a huge marlin hanging on his wall, you could say, "I'll bet there's an interesting story that goes with that fish." Your client will be thrilled to tell you about it, and he'll be flattered that you asked. And it would be like ignoring the elephant in the room if you DIDN'T comment on it. Learning about your customer will pay off every day of your relationship.

2. Set realistic deadlines and either meet or beat them.

Nothing impresses a client more than when you follow through with what you say you will do. Do it fast. Do your best. And do it right. Clients always want it "yesterday," but if you know it can't be done that quickly, or it won't be done correctly because there's not enough time, then speak up right at the beginning. It's better to set a realistic deadline and then beat it by a day or two, than accept an unrealistic one and make the client wait.

3. Make it easy to work with you.

Extend your service hours to cover when your customers want to talk to you. If your business is tech support or Internet marketing, remember that peak Net usage is 10 pm. If you're a night person, you can impress your customers by being available during their "off" hours.

4. Offer credit card payment options to make it easy for your clients (and the government!) to pay you.

Today, businesses need payment options. If you're able to allow them to pay with credit cards, you'll have more clients. And if you're interested in government business, this is an easy way to get some of it since most government agencies are now using credit cards for purchases valued at less than $2,500.

5. Be flexible--offer to meet for breakfast.

Just like you, your clients are very busy. They have meetings all day and often during lunch, so it's hard to find a time to get together. Offer to meet for breakfast when you and your client are both fresh, or meet after normal work hours to accommodate their schedule.

6. Provide added-value service at no charge.

Give them something they aren't expecting. If you go the extra mile, your customers will notice. You'll soon be the one they turn to when they need a problem solved. It works when your vendors do it for you, doesn't it? It sure does for me! For example, I recently began doing informational teleseminars with industry experts, and I not only needed a bridge line to do them, but I also needed someone to record the seminars for me so I'd have a good finished product to sell through my website. I got one-stop-shopping with Dan Janal at Great Teleseminars, which was perfect. And, when he confirmed the information, he sent me a free copy of two of his ebooks to teach me how to do a good teleseminar! Now that's added value.

7. Refer business to your customers.

If you send business to your customers, it shows how much value them. Connect one customer with another, if possible. It's the ultimate thank you.

Lois Carter Fay, APR, is a 30-year veteran in the P.R. and marketing field. She now produces three marketing ezines, Brainy Tidbits, Brainy Flash, and Success Secrets of Women Entrepreneurs. All are free. She's also the co-author with Jim Wilson of "Sales Success! Strategies for Women," a quick-to-read ebook containing 52 easy-to-implement sales tips. The ezines and ebook are available through her websites.

Visit http://www.MarketingIdeaShop.com or http://www.WomenMarketing.com to learn more sales ideas and subscribe. Claim your free special report when you subscribe.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Wed. January / 29 / 2020
Can you treat a urinary tract infection with home remedies? - TODAY
Can you treat a urinary tract infection with home remedies?  TODAY

Abortion home remedies: Are they safe? - Medical News Today
Abortion home remedies: Are they safe?  Medical News Today

AGING MATTERS:A doctor's home remedies - KYStandard.com
AGING MATTERS:A doctor's home remedies  KYStandard.com

3 Home Remedies for an Ear Infection - Health Essentials from Cleveland Clinic
3 Home Remedies for an Ear Infection  Health Essentials from Cleveland Clinic

Home remedies for common disease in winter - OrissaPOST
Home remedies for common disease in winter  OrissaPOST

Quick Relief for Heartburn - Home Remedies to Get Rid of Heartburn - Prevention.com
Quick Relief for Heartburn - Home Remedies to Get Rid of Heartburn  Prevention.com

I'M JUST CURIOUS: Simple home remedies - Town Line
I'M JUST CURIOUS: Simple home remedies  Town Line

3 Home remedies for acne - Times Square Chronicles
3 Home remedies for acne  Times Square Chronicles

Flu season and home remedies in P.E.I.'s bygone days - CBC.ca
Flu season and home remedies in P.E.I.'s bygone days  CBC.ca

U.S. Cellular provides phone apps to view local flu outbreaks - KRCRTV.COM
U.S. Cellular provides phone apps to view local flu outbreaks  KRCRTV.COM

5 home remedies to deal with the problem of low blood pressure - Times of India
5 home remedies to deal with the problem of low blood pressure  Times of India

Everyone's sick! NJ's 11 best home remedies - New Jersey 101.5 FM Radio
Everyone's sick! NJ's 11 best home remedies  New Jersey 101.5 FM Radio

Home remedies: high blood pressure and cold remedies - Medical Xpress
Home remedies: high blood pressure and cold remedies  Medical Xpress

6 home remedies to get rid of nausea immediately - Times of India
6 home remedies to get rid of nausea immediately  Times of India

How to Remove Acne Scars? Best Home Remedies And Treatments! - Times Square Chronicles
How to Remove Acne Scars? Best Home Remedies And Treatments!  Times Square Chronicles

Yiyun Li and Leslie Jamison Among PEN Award Nominees - The New York Times
Yiyun Li and Leslie Jamison Among PEN Award Nominees  The New York Times

Top 16 Healing Home Remedies with Honey - Thrive Global
Top 16 Healing Home Remedies with Honey  Thrive Global

Home Remedies for Headaches: 4 natural food items to consume when coffee does not help - PINKVILLA
Home Remedies for Headaches: 4 natural food items to consume when coffee does not help  PINKVILLA

Low Blood Pressure: 7 Home Remedies That Can Regularise Your Reading Quickly - NDTV News
Low Blood Pressure: 7 Home Remedies That Can Regularise Your Reading Quickly  NDTV News

How to avoid getting sick this winter - AccuWeather.com
How to avoid getting sick this winter  AccuWeather.com

Safest home remedies to treat constipation in infants - Times of India
Safest home remedies to treat constipation in infants  Times of India

Home Remedies to Milk: 6 Child Health Myths Debunked by a Doctor - The Better India
Home Remedies to Milk: 6 Child Health Myths Debunked by a Doctor  The Better India

The Yerbary Has a Modern Take on an Old Home Remedy - Seven Days
The Yerbary Has a Modern Take on an Old Home Remedy  Seven Days

Home remedies: How aloe vera can help to soothe an aching head - The Irish News
Home remedies: How aloe vera can help to soothe an aching head  The Irish News

Kidney Stone Home Remedies: 8 Tips That Work Better Than Beer For Passing Out Kidney Stones - NDTV News
Kidney Stone Home Remedies: 8 Tips That Work Better Than Beer For Passing Out Kidney Stones  NDTV News

Home remedies: How baking soda can help ease the symptoms of indigestion - The Irish News
Home remedies: How baking soda can help ease the symptoms of indigestion  The Irish News

What is scalp dermatitis? Signs and symptoms of skin inflammation - TODAY
What is scalp dermatitis? Signs and symptoms of skin inflammation  TODAY

The most VIP Super Bowl weekend costs $1.5M, includes butler - WTOV Steubenville
The most VIP Super Bowl weekend costs $1.5M, includes butler  WTOV Steubenville

Home remedies for chapped lips - Outlook India
Home remedies for chapped lips  Outlook India

Chronic cough? Count on these simple home remedies for immediate relief - The Indian Express
Chronic cough? Count on these simple home remedies for immediate relief  The Indian Express

I'm Happy to Be Back in a Back Brace - Charcot-Marie-Tooth News
I'm Happy to Be Back in a Back Brace  Charcot-Marie-Tooth News

Personal Health: Home Remedies for Constipation - deythere
Personal Health: Home Remedies for Constipation  deythere

How to Treat Dry Skin on Cats: Symptoms, Causes, and Home Remedies - GoodHousekeeping.com
How to Treat Dry Skin on Cats: Symptoms, Causes, and Home Remedies  GoodHousekeeping.com

Researchers Find This Common Cold Remedy May Not Work As Well As We Thought - mindbodygreen.com
Researchers Find This Common Cold Remedy May Not Work As Well As We Thought  mindbodygreen.com

Change Of Weather May Have Increased Congestion: Try These 4 Home Remedies For Immediate Relief - Doctor NDTV
Change Of Weather May Have Increased Congestion: Try These 4 Home Remedies For Immediate Relief  Doctor NDTV

Revealed: Why migraines are more common in women - Times of India
Revealed: Why migraines are more common in women  Times of India

Skincare Tips: Fight Dark Spots With These Simple Home Remedies - Doctor NDTV
Skincare Tips: Fight Dark Spots With These Simple Home Remedies  Doctor NDTV

How to Sleep Better: Tips and Home Remedies - The Hear UP
How to Sleep Better: Tips and Home Remedies  The Hear UP

Best home teeth whitening products for a glowing smile - Yahoo News UK
Best home teeth whitening products for a glowing smile  Yahoo News UK

Got Grey Hair? These 5 Home Remedies Can Work Better Than Hair Dyes And Hair Colours - Doctor NDTV
Got Grey Hair? These 5 Home Remedies Can Work Better Than Hair Dyes And Hair Colours  Doctor NDTV

Herb Walk with Naturalist Lanny Kaufer | Calendar - Santa Ynez Valley News
Herb Walk with Naturalist Lanny Kaufer | Calendar  Santa Ynez Valley News

Got Itchy Skin Rashes? Try These 6 Home Remedies That Can Offer Instant Relief - Doctor NDTV
Got Itchy Skin Rashes? Try These 6 Home Remedies That Can Offer Instant Relief  Doctor NDTV

Sonus Complete Review: Hard Facts Revealed - StreetInsider.com
Sonus Complete Review: Hard Facts Revealed  StreetInsider.com

Influenza A vs. B: Differences, symptoms, treatment, and more - Medical News Today
Influenza A vs. B: Differences, symptoms, treatment, and more  Medical News Today

4 signs that tell you may be sugar intolerant - Times of India
4 signs that tell you may be sugar intolerant  Times of India

Removing dead skin from the face: 6 ways and what to avoid - Medical News Today
Removing dead skin from the face: 6 ways and what to avoid  Medical News Today

Do Any Bronchitis Home Remedies Actually Work? - Health Essentials from Cleveland Clinic
Do Any Bronchitis Home Remedies Actually Work?  Health Essentials from Cleveland Clinic

A guide to your rights if you can't get to work because of snow - ExaminerLive
A guide to your rights if you can't get to work because of snow  ExaminerLive

11 home remedies for dry mouth - Medical News Today
11 home remedies for dry mouth  Medical News Today

Home Remedies for Uric Acid: THESE natural ingredients can help to maintain the acid levels in the body - PINKVILLA
Home Remedies for Uric Acid: THESE natural ingredients can help to maintain the acid levels in the body  PINKVILLA

Fever home remedies: Adults, children, and infants - Medical News Today
Fever home remedies: Adults, children, and infants  Medical News Today

Sore Throat Remedies That Actually Work - Health Essentials from Cleveland Clinic
Sore Throat Remedies That Actually Work  Health Essentials from Cleveland Clinic

Do Home Remedies Actually Work for Yeast Infections? - Health Essentials from Cleveland Clinic
Do Home Remedies Actually Work for Yeast Infections?  Health Essentials from Cleveland Clinic

Stopping premature ejaculation: Remedies and exercise - Medical News Today
Stopping premature ejaculation: Remedies and exercise  Medical News Today

6 best home remedies for lice - Medical News Today
6 best home remedies for lice  Medical News Today

These home remedies will help to quick kitchen works in minutes - News Track English
These home remedies will help to quick kitchen works in minutes  News Track English

Sleep apnea: Natural home treatment - Medical News Today
Sleep apnea: Natural home treatment  Medical News Today

Home remedies for heat rash: 12 natural methods - Medical News Today
Home remedies for heat rash: 12 natural methods  Medical News Today

Home remedies for pigmentation - Medical News Today
Home remedies for pigmentation  Medical News Today

Getting over a cold using home remedies - WXYZ
Getting over a cold using home remedies  WXYZ

The best home remedies for laryngitis - Medical News Today
The best home remedies for laryngitis  Medical News Today

Try this home remedy to get rid of hair problems and get beautiful looking hair - News Track English
Try this home remedy to get rid of hair problems and get beautiful looking hair  News Track English

Home remedies for chickenpox: How to get quick relief - Medical News Today
Home remedies for chickenpox: How to get quick relief  Medical News Today

Black tongue: Causes, treatments, and home remedies - Medical News Today
Black tongue: Causes, treatments, and home remedies  Medical News Today

7 home remedies for quick relief from gum pain - Medical News Today
7 home remedies for quick relief from gum pain  Medical News Today

Trigger finger: Causes, treatment, and remedies - Medical News Today
Trigger finger: Causes, treatment, and remedies  Medical News Today

Toddler cough remedies: 4 safe methods - Medical News Today
Toddler cough remedies: 4 safe methods  Medical News Today

Home Remedies for Muscle Cramps - U.S. News & World Report
Home Remedies for Muscle Cramps  U.S. News & World Report

Split lip: Causes, treatments, and home remedies - Medical News Today
Split lip: Causes, treatments, and home remedies  Medical News Today

Natural home remedies for bad breath - Medical News Today
Natural home remedies for bad breath  Medical News Today

Home remedies for kidney infection: Safety and effectiveness - Medical News Today
Home remedies for kidney infection: Safety and effectiveness  Medical News Today

How to get rid of pimples fast: Home remedies and prevention - Medical News Today
How to get rid of pimples fast: Home remedies and prevention  Medical News Today

Hair Care: Prepare These Hair Masks To Fight Hair Fall And Multiple Hair Problems - Doctor NDTV
Hair Care: Prepare These Hair Masks To Fight Hair Fall And Multiple Hair Problems  Doctor NDTV

Home remedies for low back pain - KTVI Fox 2 St. Louis
Home remedies for low back pain  KTVI Fox 2 St. Louis

21 Best Natural Remedies for Common Health Issues That Work - Prevention.com
21 Best Natural Remedies for Common Health Issues That Work  Prevention.com

7 best home remedies to get rid of knee pain - Times of India
7 best home remedies to get rid of knee pain  Times of India

How to get rid of a blister: 5 natural home remedies - Medical News Today
How to get rid of a blister: 5 natural home remedies  Medical News Today

10 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast - GoodHousekeeping.com
10 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast  GoodHousekeeping.com

Boiling water burn: Symptoms, treatments, and home remedies - Medical News Today
Boiling water burn: Symptoms, treatments, and home remedies  Medical News Today

Dark lips: Causes and 5 natural remedies - Medical News Today
Dark lips: Causes and 5 natural remedies  Medical News Today

How to stop or manage heavy periods: Treatment and home remedies - Medical News Today
How to stop or manage heavy periods: Treatment and home remedies  Medical News Today

Home remedies and natural treatments for gout - Medical News Today
Home remedies and natural treatments for gout  Medical News Today

Using home remedies to treat the common cold - kjrh.com
Using home remedies to treat the common cold  kjrh.com

Top 15 home remedies for preventing various diseases - Times of India
Top 15 home remedies for preventing various diseases  Times of India

5 easy natural remedies for relaxing your muscles - Times of India
5 easy natural remedies for relaxing your muscles  Times of India

Chest infections: Symptoms, treatments, and home remedies - Medical News Today
Chest infections: Symptoms, treatments, and home remedies  Medical News Today

Suffering From Cold? Try These Effective Home Remedies For Some Relief - NDTV News
Suffering From Cold? Try These Effective Home Remedies For Some Relief  NDTV News

Stomach burning: Causes, treatments, and home remedies - Medical News Today
Stomach burning: Causes, treatments, and home remedies  Medical News Today

How to Get Rid of Cramps: 10 Proven Home Remedies - Healthline
How to Get Rid of Cramps: 10 Proven Home Remedies  Healthline

Home remedies for cold feet and palms - Times of India
Home remedies for cold feet and palms  Times of India

Here are some ancient home remedies that are worth trying - Times of India
Here are some ancient home remedies that are worth trying  Times of India

The best home remedies for hair growth - Medical News Today
The best home remedies for hair growth  Medical News Today

Seven home remedies to stop hiccups - Daily Sabah
Seven home remedies to stop hiccups  Daily Sabah

Petition in SC dismissed, Mukesh Singh out of legal remedies against Feb 1 execution - Hindustan Times
Petition in SC dismissed, Mukesh Singh out of legal remedies against Feb 1 execution  Hindustan Times

The best home remedies for cold and flu - Medical News Today
The best home remedies for cold and flu  Medical News Today

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How to get rid of corns at home: Remedies and prevention  Medical News Today

Peeling skin on face: Causes and 11 remedies - Medical News Today
Peeling skin on face: Causes and 11 remedies  Medical News Today

Hidradenitis Suppurativa: Home Remedies for Pain Relief - HealthCentral.com
Hidradenitis Suppurativa: Home Remedies for Pain Relief  HealthCentral.com

Home Remedies — short stories full of urgency and understanding - Financial Times
Home Remedies — short stories full of urgency and understanding  Financial Times

How to manage symptoms of a common cold and what you need to do it - Business Insider
How to manage symptoms of a common cold and what you need to do it  Business Insider

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