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Never Sell Again: Get Repeat Business and Avoid the Need to Prospect


If you're a business owner, you know that repeat business is critical to your success. It also makes your life much easier because you can count on ongoing business without having to continuously find new prospects and convince them to hire you.

Here are seven ways to keep your customers coming back:

1. Take time to build a relationship

Learn to "visit" instead of being so professional that you appear rude. Pay attention when you meet with your customers. Learn about them and their lives. Notice what they hang on their walls and place on their desks. And don't just notice, comment on them. For instance, if your prospect or customer has a huge marlin hanging on his wall, you could say, "I'll bet there's an interesting story that goes with that fish." Your client will be thrilled to tell you about it, and he'll be flattered that you asked. And it would be like ignoring the elephant in the room if you DIDN'T comment on it. Learning about your customer will pay off every day of your relationship.

2. Set realistic deadlines and either meet or beat them.

Nothing impresses a client more than when you follow through with what you say you will do. Do it fast. Do your best. And do it right. Clients always want it "yesterday," but if you know it can't be done that quickly, or it won't be done correctly because there's not enough time, then speak up right at the beginning. It's better to set a realistic deadline and then beat it by a day or two, than accept an unrealistic one and make the client wait.

3. Make it easy to work with you.

Extend your service hours to cover when your customers want to talk to you. If your business is tech support or Internet marketing, remember that peak Net usage is 10 pm. If you're a night person, you can impress your customers by being available during their "off" hours.

4. Offer credit card payment options to make it easy for your clients (and the government!) to pay you.

Today, businesses need payment options. If you're able to allow them to pay with credit cards, you'll have more clients. And if you're interested in government business, this is an easy way to get some of it since most government agencies are now using credit cards for purchases valued at less than $2,500.

5. Be flexible--offer to meet for breakfast.

Just like you, your clients are very busy. They have meetings all day and often during lunch, so it's hard to find a time to get together. Offer to meet for breakfast when you and your client are both fresh, or meet after normal work hours to accommodate their schedule.

6. Provide added-value service at no charge.

Give them something they aren't expecting. If you go the extra mile, your customers will notice. You'll soon be the one they turn to when they need a problem solved. It works when your vendors do it for you, doesn't it? It sure does for me! For example, I recently began doing informational teleseminars with industry experts, and I not only needed a bridge line to do them, but I also needed someone to record the seminars for me so I'd have a good finished product to sell through my website. I got one-stop-shopping with Dan Janal at Great Teleseminars, which was perfect. And, when he confirmed the information, he sent me a free copy of two of his ebooks to teach me how to do a good teleseminar! Now that's added value.

7. Refer business to your customers.

If you send business to your customers, it shows how much value them. Connect one customer with another, if possible. It's the ultimate thank you.

Lois Carter Fay, APR, is a 30-year veteran in the P.R. and marketing field. She now produces three marketing ezines, Brainy Tidbits, Brainy Flash, and Success Secrets of Women Entrepreneurs. All are free. She's also the co-author with Jim Wilson of "Sales Success! Strategies for Women," a quick-to-read ebook containing 52 easy-to-implement sales tips. The ezines and ebook are available through her websites.

Visit http://www.MarketingIdeaShop.com or http://www.WomenMarketing.com to learn more sales ideas and subscribe. Claim your free special report when you subscribe.


Todays News by officejax free advertising and ad exchange solutionsMORE RESOURCES updated Thu. November / 14 / 2019
6 Home Remedies for Cystic Acne That Work - YouBeauty
6 Home Remedies for Cystic Acne That Work  YouBeauty

Fever home remedies: Adults, children, and infants - Medical News Today
Fever home remedies: Adults, children, and infants  Medical News Today

7 Best Home Remedies to Soothe Itchy Skin - How to Relieve Itching - Prevention.com
7 Best Home Remedies to Soothe Itchy Skin - How to Relieve Itching  Prevention.com

World Diabetes Day 2019: Control Your Blood Sugar Levels Naturally With These Effective Home Remedies - NDTV News
World Diabetes Day 2019: Control Your Blood Sugar Levels Naturally With These Effective Home Remedies  NDTV News

Do Home Remedies Actually Work for Yeast Infections? - Health Essentials from Cleveland Clinic
Do Home Remedies Actually Work for Yeast Infections?  Health Essentials from Cleveland Clinic

Flaky eyebrows: Here are 7 natural ways to get rid of brows dandruff - Times of India
Flaky eyebrows: Here are 7 natural ways to get rid of brows dandruff  Times of India

Home remedies: Weathering those wrinkles | Human Interest - The Union Leader
Home remedies: Weathering those wrinkles | Human Interest  The Union Leader

Best home remedies for a sore throat - Times of India
Best home remedies for a sore throat  Times of India

The Best At-Home Remedies For Dry & Chapped Lips By Rebecca Fearn - Bustle
The Best At-Home Remedies For Dry & Chapped Lips By Rebecca Fearn  Bustle

Sore Throat: FIND OUT the symptoms, home remedies & treatment for sore throat - PINKVILLA
Sore Throat: FIND OUT the symptoms, home remedies & treatment for sore throat  PINKVILLA

Ask the Doc: Common Cold? Home Remedies That Help! - Georgia Voice
Ask the Doc: Common Cold? Home Remedies That Help!  Georgia Voice

Do you have dry skin? Try these 7 effective home remedies for happy skin - Times of India
Do you have dry skin? Try these 7 effective home remedies for happy skin  Times of India

Fears of parasites push people to post pictures of feces and seek dangerous remedies via Facebook - WRCB-TV
Fears of parasites push people to post pictures of feces and seek dangerous remedies via Facebook  WRCB-TV

Fact or fiction? We're putting Grandma's remedies to the test - KENS5.com
Fact or fiction? We're putting Grandma's remedies to the test  KENS5.com

Hair Care Tips: THESE home remedies can help you treat winter hair problems - PINKVILLA
Hair Care Tips: THESE home remedies can help you treat winter hair problems  PINKVILLA

World Pneumonia Day 2019: 4 Quick And Effective Home Remedies To Get Relief From Pneumonia Symptoms - Doctor NDTV
World Pneumonia Day 2019: 4 Quick And Effective Home Remedies To Get Relief From Pneumonia Symptoms  Doctor NDTV

On Facebook, fears of parasites push people to post pictures of feces and pursue dangerous remedies - NBCNews.com
On Facebook, fears of parasites push people to post pictures of feces and pursue dangerous remedies  NBCNews.com

Itching after a shower: Causes and remedies - Medical News Today
Itching after a shower: Causes and remedies  Medical News Today

What is Gingivitis? Know about causes, symptoms and home remedies to fix the gum disease - Times Now
What is Gingivitis? Know about causes, symptoms and home remedies to fix the gum disease  Times Now

What causes dry mouth? Prevention, treatment and 8 home remedies to ease the symptoms - Times Now
What causes dry mouth? Prevention, treatment and 8 home remedies to ease the symptoms  Times Now

Researchers Think They Have Discovered Why Humans Hiccup - PEOPLE Great Ideas
Researchers Think They Have Discovered Why Humans Hiccup  PEOPLE Great Ideas

Follow these home remedies to get rid of health problems caused by pollution - News Track English
Follow these home remedies to get rid of health problems caused by pollution  News Track English

Top ten home remedies passed down through the generations - Wales Online
Top ten home remedies passed down through the generations  Wales Online

Simple, effective home remedies to cure symptoms of a cough - Republic World - Republic World
Simple, effective home remedies to cure symptoms of a cough - Republic World  Republic World

How to Heal in a New Place - Marquette Wire
How to Heal in a New Place  Marquette Wire

Home remedies for tooth ache that can alleviate some symptoms - Republic World - Republic World
Home remedies for tooth ache that can alleviate some symptoms - Republic World  Republic World

Here's how coconut oil helps in curing sore throat - Times of India
Here's how coconut oil helps in curing sore throat  Times of India

Kurt Cunningham - Security Boulevard
Kurt Cunningham  Security Boulevard

How to remove blackheads naturally: Causes, prevention, home remedies to treat the condition once and for all - Times Now
How to remove blackheads naturally: Causes, prevention, home remedies to treat the condition once and for all  Times Now

12 Remedies To Cure Gout And Gout Pain At Home - SheThePeople
12 Remedies To Cure Gout And Gout Pain At Home  SheThePeople

CBD and Wellness Shop 'Your Remedies' Now Open in Federal Hill - SouthBMore.com
CBD and Wellness Shop 'Your Remedies' Now Open in Federal Hill  SouthBMore.com

Cold is quite common in winters: Home remedies to cure cold - Republic World - Republic World
Cold is quite common in winters: Home remedies to cure cold - Republic World  Republic World

Try these affordable and effective home remedies to stop your partner snoring — plus win £50k in the Sun Sa - The Sun
Try these affordable and effective home remedies to stop your partner snoring — plus win £50k in the Sun Sa  The Sun

Home remedies for chest congestion: How to get rid of mucus with ginger, honey and other natural products - Times Now
Home remedies for chest congestion: How to get rid of mucus with ginger, honey and other natural products  Times Now

Skincare problem before your big day? Try THESE home remedies to treat it before your wedding - PINKVILLA
Skincare problem before your big day? Try THESE home remedies to treat it before your wedding  PINKVILLA

Can you catch a cold from being cold? - Baylor College of Medicine News
Can you catch a cold from being cold?  Baylor College of Medicine News

Joint pain: Causes, foods, prevention, other natural home remedies that provide relief - Times Now
Joint pain: Causes, foods, prevention, other natural home remedies that provide relief  Times Now

Delhi Pollution: Rujuta Diwekar Gives 6 Tips To Beat Cough, Cold And Low Immunity Because Of Smog And Air Pollution - NDTV News
Delhi Pollution: Rujuta Diwekar Gives 6 Tips To Beat Cough, Cold And Low Immunity Because Of Smog And Air Pollution  NDTV News

World's First Vagina Museum Is Opening In London – We Take A Sneak Peek | HuffPost Life - HuffPost UK
World's First Vagina Museum Is Opening In London – We Take A Sneak Peek | HuffPost Life  HuffPost UK

Constipation in children: Home remedies to cure digestive disorder condition - Times Now
Constipation in children: Home remedies to cure digestive disorder condition  Times Now

World Diabetes Day 2019: Manage Diabetes With The Right Diet! Our Nutritionist Will Tell You How - NDTV News
World Diabetes Day 2019: Manage Diabetes With The Right Diet! Our Nutritionist Will Tell You How  NDTV News

Do you have chest pain? Here are 10 effective home remedies that can help tackle this problem - Times Now
Do you have chest pain? Here are 10 effective home remedies that can help tackle this problem  Times Now

Back In The Day: There are some practical ways to remedy headaches - The Philadelphia Tribune
Back In The Day: There are some practical ways to remedy headaches  The Philadelphia Tribune

Does saw palmetto treat hair loss? Use, side effects, and alternatives - Medical News Today
Does saw palmetto treat hair loss? Use, side effects, and alternatives  Medical News Today

Sushant Singh Rajput diagnosed with dengue, fans suggest remedies - Hindustan Times
Sushant Singh Rajput diagnosed with dengue, fans suggest remedies  Hindustan Times

How to stop snoring naturally: 11 home remedies for sleep without snores - Times Now
How to stop snoring naturally: 11 home remedies for sleep without snores  Times Now

DIY minty remedies for skin problems - Yahoo Sports
DIY minty remedies for skin problems  Yahoo Sports

Suffering from gout pain? These five home remedies will provide relief from gout - Times Now
Suffering from gout pain? These five home remedies will provide relief from gout  Times Now

Do you have acne on your back? THESE home remedies will help you get rid of it - PINKVILLA
Do you have acne on your back? THESE home remedies will help you get rid of it  PINKVILLA

Home remedies to avoid, cure neck pain - Yoga asanas, exercises a big help - Times Now
Home remedies to avoid, cure neck pain - Yoga asanas, exercises a big help  Times Now

Ankle Sprain: Here are simple & helpful home remedies to deal with it - Republic World - Republic World
Ankle Sprain: Here are simple & helpful home remedies to deal with it - Republic World  Republic World

Dark Circles: Causes and super easy home remedies to lighten them - Republic World - Republic World
Dark Circles: Causes and super easy home remedies to lighten them - Republic World  Republic World

Hair Care Tips: Detox your hair with THESE home remedies - PINKVILLA
Hair Care Tips: Detox your hair with THESE home remedies  PINKVILLA

Nausea home remedies: What to eat, what to avoid? Symptoms, causes, treatment, and cure for vomiting - Times Now
Nausea home remedies: What to eat, what to avoid? Symptoms, causes, treatment, and cure for vomiting  Times Now

How To Get Rid Of Hiccups – And Why We Get Them In The First Place - HuffPost Australia
How To Get Rid Of Hiccups – And Why We Get Them In The First Place  HuffPost Australia

Thyroid and hair loss: Symptoms, treatment, and outlook - Medical News Today
Thyroid and hair loss: Symptoms, treatment, and outlook  Medical News Today

World Diabetes Day: Homeopathy may help manage diabetes and other related conditions - Times of India
World Diabetes Day: Homeopathy may help manage diabetes and other related conditions  Times of India

Tea tree oil for nail fungus: Effectiveness, how to use, and side effects - Medical News Today
Tea tree oil for nail fungus: Effectiveness, how to use, and side effects  Medical News Today

Road sign for Renaissance man - News, events, information, PA - The Luminary
Road sign for Renaissance man - News, events, information, PA  The Luminary

At home skin care that won't break the bank - The Student
At home skin care that won't break the bank  The Student

Home remedies for muscle cramps - WTOP
Home remedies for muscle cramps  WTOP

6 best home remedies for lice - Medical News Today
6 best home remedies for lice  Medical News Today

In the throes of a cold you do what makes you feel better. But are you treating the symptom or the disease? - Toronto Star
In the throes of a cold you do what makes you feel better. But are you treating the symptom or the disease?  Toronto Star

Home remedies to strengthen your immunity against pollution - The Day After
Home remedies to strengthen your immunity against pollution  The Day After

Home remedies for heat rash: 12 natural methods - Medical News Today
Home remedies for heat rash: 12 natural methods  Medical News Today

The best home remedies for laryngitis - Medical News Today
The best home remedies for laryngitis  Medical News Today

15 Home Remedies for Oily Skin - Greatist
15 Home Remedies for Oily Skin  Greatist

10 Recipes for the Best Home Remedies to Fight Germs and Make You Feel Better - Parade
10 Recipes for the Best Home Remedies to Fight Germs and Make You Feel Better  Parade

Home remedies for pigmentation - Medical News Today
Home remedies for pigmentation  Medical News Today

7 home remedies for quick relief from gum pain - Medical News Today
7 home remedies for quick relief from gum pain  Medical News Today

Home remedies for chickenpox: How to get quick relief - Medical News Today
Home remedies for chickenpox: How to get quick relief  Medical News Today

5 Solutions From The Kitchen That One Can Use To Cure The Inevitable Dry Skin In Winter - MensXP.com
5 Solutions From The Kitchen That One Can Use To Cure The Inevitable Dry Skin In Winter  MensXP.com

Natural home remedies for bad breath - Medical News Today
Natural home remedies for bad breath  Medical News Today

Toddler cough remedies: 4 safe methods - Medical News Today
Toddler cough remedies: 4 safe methods  Medical News Today

Home remedies for kidney infection: Safety and effectiveness - Medical News Today
Home remedies for kidney infection: Safety and effectiveness  Medical News Today

How to get rid of pimples fast: Home remedies and prevention - Medical News Today
How to get rid of pimples fast: Home remedies and prevention  Medical News Today

Home Remedies 101 - IOL
Home Remedies 101  IOL

10 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast - GoodHousekeeping.com
10 Natural Remedies for Sore Throat — How to Cure a Sore Throat Fast  GoodHousekeeping.com

Here are some ancient home remedies that are worth trying - Times of India
Here are some ancient home remedies that are worth trying  Times of India

How to stop or manage heavy periods: Treatment and home remedies - Medical News Today
How to stop or manage heavy periods: Treatment and home remedies  Medical News Today

The best home remedies for cold and flu - Medical News Today
The best home remedies for cold and flu  Medical News Today

11 effective home remedies for arthritis - Medical News Today
11 effective home remedies for arthritis  Medical News Today

How to get rid of a blister: 5 natural home remedies - Medical News Today
How to get rid of a blister: 5 natural home remedies  Medical News Today

Home remedies and natural treatments for gout - Medical News Today
Home remedies and natural treatments for gout  Medical News Today

The top 10 home remedies for acne, according to dermatologists - TODAY
The top 10 home remedies for acne, according to dermatologists  TODAY

7 Home Remedies for Sinus Infection Symptoms - Shape Magazine
7 Home Remedies for Sinus Infection Symptoms  Shape Magazine

Home Remedies for Diarrhea - Reader's Digest
Home Remedies for Diarrhea  Reader's Digest

Dark lips: Causes and 5 natural remedies - Medical News Today
Dark lips: Causes and 5 natural remedies  Medical News Today

6 Milk Home Remedies You Didn't Know You Could Use — Including For Your Workouts And Sunburns - Bustle
6 Milk Home Remedies You Didn't Know You Could Use — Including For Your Workouts And Sunburns  Bustle

5 simple home remedies for diarrhea - Medical News Today
5 simple home remedies for diarrhea  Medical News Today

Peeling skin on face: Causes and 11 remedies - Medical News Today
Peeling skin on face: Causes and 11 remedies  Medical News Today

Chest infections: Symptoms, treatments, and home remedies - Medical News Today
Chest infections: Symptoms, treatments, and home remedies  Medical News Today

Home Remedies — short stories full of urgency and understanding - Financial Times
Home Remedies — short stories full of urgency and understanding  Financial Times

How to sleep better: Tips and home remedies - Medical News Today
How to sleep better: Tips and home remedies  Medical News Today

Do you have a stiff neck? These 5 simple home remedies will help you get rid of it super fast! - Times of India
Do you have a stiff neck? These 5 simple home remedies will help you get rid of it super fast!  Times of India

Swollen gums: Causes, treatments, and home remedies - Medical News Today
Swollen gums: Causes, treatments, and home remedies  Medical News Today

5 Doctor-Approved Home Remedies for Restless Legs Syndrome - Health Essentials from Cleveland Clinic
5 Doctor-Approved Home Remedies for Restless Legs Syndrome  Health Essentials from Cleveland Clinic

Two quick remedies to get rid of acidity at home - Times of India
Two quick remedies to get rid of acidity at home  Times of India

How to Get Rid of Cramps: 10 Proven Home Remedies - Healthline
How to Get Rid of Cramps: 10 Proven Home Remedies  Healthline

Stomach burning: Causes, treatments, and home remedies - Medical News Today
Stomach burning: Causes, treatments, and home remedies  Medical News Today

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